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The Communication Age

The Communication Age
Connecting and Engaging

Third Edition
Additional resources:

November 2018 | 472 pages | SAGE Publications, Inc
When should you send a text message, and when is it more appropriate to talk face-to-face? What is the best way to prepare for a job interview that will be conducted over video? How should you modify your speech if it will be recorded and posted online? The Communication Age: Connecting and Engaging by Autumn Edwards, Chad Edwards, Shawn T. Wahl, and Scott A. Myers introduces students to the foundational concepts and essential skills of effective communication, with a strong emphasis on the impact of technology in our increasingly interconnected world.

This new Third Edition combines popular media examples with the latest research to show students how to apply foundational communication concepts while incorporating technology, media, and speech communication to foster civic engagement for a better future. With comprehensive coverage of the essentials of interpersonal, small group, and public communication, this text is ideal for use in hybrid introduction to communication courses.

INSTRUCTORS: The Communication Age, Third Edition is accompanied by a complete teaching and learning package! Contact your rep if you would like a demo, have questions, or need assistance.

SAGE Premium Video
Included in the interactive eBook! Boost comprehension and bolster analysis with animated videos of key topics in communication, original videos of common communication scenarios, and videos of real student speeches. Watch a sample >>

Interactive eBook
Includes access to SAGE Premium Video, multimedia tools, and much more! Save when you bundle the interactive eBook with the new edition (Bundle ISBN: 978-1-5443-6581-7). Learn more >>

SAGE coursepacks
FREE! Easily import our quality instructor and student resource content into your school’s learning management system (LMS) and save time. Learn more >>

SAGE edge
FREE online resources for students that make learning easier. See how your students benefit >>

FREE when bundled! Guide your students through the process of planning, preparing, and practicing their speech—one step at a time. Learn more >>

Don’t just record–GoREACT! Offer your students an easy, interactive web video tool for recording, video sharing, and evaluating speeches within a secure online platform. Learn more >>

SAGE course outcomes: Measure Results, Track Success
Outlined in your text and mapped to chapter learning objectives, SAGE course outcomes are crafted with specific course outcomes in mind and vetted by advisors in the field. See how SAGE course outcomes tie in with this book’s chapter-level objectives at
1. Communication in the 21st Century
The Communication Age

Benefits of Studying Communication

What Is Communication?

Contexts of Communication

Communication Metaphors

Communication Competence

Communication Ethics

Connecting and Engaging in Communication

2. Perception, Self, and Communication
Perception and Communication

Self and Communication

Perception, Self, Communication, and Convergence

3. Verbal Communication
Verbal versus Nonverbal Communication

The Building Blocks of Language

Functions of Verbal Messages

Production and Interpretation of Verbal Messages

Verbal Communication and Convergence

4. Nonverbal Communication
Why Does Nonverbal Communication Matter?

Functions of Nonverbal Communication

Codes of Nonverbal Communication

Improving Your Nonverbal Communication Skills

Nonverbal Communication and Convergence

5. Listening
Hearing versus Listening

Listening Problems

Benefits of Being a Good Listener

Types of Listening

Becoming a Better Listener

Listening and Convergence

6. Communication, Culture, and Diversity
Culture and Diversity Defined

Cultural Awareness

Cultural Competence

Examples of Diversity across Communication Contexts

Barriers to Communication, Culture, and Diversity

Communication, Culture, Diversity, and Convergence

7. Interpersonal Communication
Forming Relationships

Models of Relationship Formation

Communication of Interpersonal Relationships

Interpersonal Communication and Convergence

8. Small Group and Team Communication
What Is Small Group Communication?

Small Group Development

Small Group Member Roles and Leadership

Small Group Conflict

Small Group and Team Communication and Convergence

9. Workplace and Organizational Communication
What Is Workplace Communication?

Workplace Culture

Workplace Socialization

Workplace Dissent

Workplace Relationships

Workplace and Organizational Communication and Convergence

10. Communication and New Media
Communication Traditions and Technology

New Media: Connecting and Engaging

Characteristics of New Media Theory

Presenting Your Online Identity

New Media as Your Community

New Media and Convergence

11. Selecting and Researching Your Topic and Knowing Your Audience
What Is the Purpose and Type of Your Presentation?

How Do I Choose a Topic?

Audience Analysis


Building Credibility with Research

Finding Information

The Basics of Your Presentation

Selecting and Researching Your Topic and Knowing Your Audience and Convergence

12. Organizing Your Presentation
Telling a Story

Organizational Patterns

Introducing the Topic





Time Considerations

Organizing Your Presentation and Convergence

13. Delivering Your Presentations
How to Reduce Your Anxiety and Fear over Presentations

Methods of Delivery

Effective Delivery Skills

Multimedia Presentational Aids

Delivery in Presentations and Convergence

14. Informative Presentations
The Difference between Informative and Persuasive Presentations

Relating Your Topic to the Audience

Types of Informative Presentations

Strategies for Informative Presentations

Samples of Informative Presentations

Informative Presentations and Convergence

15. Persuasive Presentations
Types of Persuasive Claims

Crafting Persuasive Arguments

Strategies to Persuade

Organizing Your Persuasive Presentation

Samples of Persuasive Presentations

Persuasive Presentations and Convergence

Appendix: Interviewing in the Communication Age
Basics of Interviewing

Types of Questions

Structure of the Interview

The Interview Environment

Types of Interviews

Interviewing and Convergence



Student Study Site

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  • an open-access site that makes it easy for students to maximize their study time, anywhere, anytime;
  • eFlashcards that strengthen understanding of key terms and concepts;
  • eQuizzes that allow students to practice and assess how much they’ve learned and where they need to focus their attention;
  • exclusive access to influential SAGE journal articles that tie important research and scholarship to chapter concepts to strengthen learning; and
  • video and multimedia resources that facilitate student use of Internet resources, further exploration of topics, and clear definitions on the content.
  • SAGE course outcomes help you track and measure student success. Crafted with specific course outcomes in mind and vetted by advisors in the field, SAGE course outcomes clearly define and benchmark the knowledge and skills students are expected to achieve upon completion of your course. See how outcomes tie in with this book’s chapter-level objectives.

Instructor Resource Site

Instructors: SAGE coursepacks and SAGE edge online resources are included FREE with this text. For a brief demo, contact your sales representative today.

SAGE coursepacks for instructors makes it easy to import our quality content into your school’s learning management system (LMS)*. Intuitive and simple to use, it allows you to

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*For use in: Blackboard, Canvas, Brightspace by Desire2Learn (D2L), and Moodle

Don’t use an LMS platform? No problem, you can still access many of the online resources for your text via SAGE edge.

With SAGE coursepacks, you get:

  • quality textbook content delivered directly into your LMS;
  • an intuitive, simple format that makes it easy to integrate the material into your course with minimal effort;
  • assessment tools that foster review, practice, and critical thinking, including:

o    diagnostic chapter pre tests and post tests that identify opportunities for improvement, track student progress, and ensure mastery of key learning objectives

o    test banks built on Bloom’s Taxonomy that provide a diverse range of test items with ExamView test generation

o    activity and quiz options that allow you to choose only the assignments and tests you want

o    instructions on how to use and integrate the comprehensive assessments and resources provided;

  • assignable SAGE Premium Video (available via the interactive eBook version, linked through SAGE coursepacks) that is tied to learning objectives, and curated and produced exclusively for this text to bring concepts to life, featuring:
    • Corresponding multimedia assessment options that automatically feed to your gradebook

o    Comprehensive, downloadable, easy-to-use Media Guide in the Coursepack for every video resource, listing the chapter to which the video content is tied, matching learning objective(s), a helpful description of the video content, and assessment questions

o    Video animations of key topics in the chapters that illustrate important concepts for students to remember

o    Video communication scenarios that connect key concepts to real-world situations

o    Video of sample student speeches that offers students tips on what makes a good (and bad) speech

  • chapter-specific discussion questions and classroom activities to help launch engaging classroom interaction while reinforcing important content;
  • exclusive SAGE journal articles that tie influential research and scholarship to chapter concepts;
  • editable, chapter-specific PowerPoint® slides that offer flexibility when creating multimedia lectures so you don’t have to start from scratch;
  • sample course syllabi with suggested models for structuring your course that give you options to customize your course to your exact needs;
  • lecture notes that summarize key concepts on a chapter-by-chapter basis to help you with preparation for lectures and class discussions;
  • integrated links to the interactive eBook that make it easy for students to maximize their study time with this “anywhere, anytime” mobile-friendly version of the text. It also offers access to more digital tools and resources, including SAGE Premium Video; and
  • select tables and figures from the textbook

Did everything I needed it to! Great book!

Dr Marie Mallory
Communication Studies, Liberty University
August 11, 2019

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