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Responsible Finance India Report 2015

Responsible Finance India Report 2015
Client First: Tracking Social Performance Practices

First Edition
  • Alok Misra - Professor, Management Development Institute (MDI), Gurgaon

December 2015 | 156 pages | SAGE Publications Pvt. Ltd

Responsible Finance India Report is the fifth annual report (earlier titled Microfinance India: The Social Performance Report) that captures the policy, strategy and practice elements of social performance of the sector catering to the financial services needs of the poor and the excluded. The report analyses the current state of practice of different channels on the globally accepted standards of responsible finance and social performance management. It assesses the existing practices and products and also documents the new initiatives to present a holistic analysis of the current state of the sector. It also highlights the role of policy in shaping the agenda of responsible inclusive finance and the need for the proactive role in institutionalising responsible finance practices. Going beyond the assessment of current performance of policy and practice, the report identifies emerging risks to client centricity and customer protection and suggests action for policy as well as institutions to strengthen the state of responsible finance.


Foreword by Radhika Agashe
Changing Discourse: Rural Finance to Inclusive Finance to Responsible Finance
The Journey of Indian MFIs towards Responsible Finance: Factors and Progress
Emerging Risks in MFI Model: Let the Leaves Not Wilt
SHG–Bank Linkage Programme: Time for Consolidation and Innovation
Financial Literacy of clients: Is It Being Integrated in Service Delivery?
Strengthening Responsible Finance for the Excluded

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ISBN: 9789351508670