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Ongoing Crisis Communication
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Ongoing Crisis Communication
Planning, Managing, and Responding

Fifth Edition (International Student Edition)


January 2019 | SAGE Publications, Inc

Providing an integrated approach to crisis communication that spans various disciplines and the entire crisis management process, the fifth edition of Ongoing Crisis Communication uses a three-stage approach to crisis management – pre-crisis, crisis and post-crisis. W. Timothy Coombs draws on first-hand experience in the field, explaining how crisis management can prevent or reduce the threats of a crisis and providing guidelines for how best to act and react in an emergency situation. The fifth edition includes new coverage of social media, social networking sites and terrorist threats and draws upon recent work from management, public relations, organizational psychology, marketing, organizational communication, and computer-mediated communication research.

 
Preface
 
Acknowledgements
 
Chapter 1. A Need for More Crisis Management Knowledge
 
Chapter 2. Risk as the Foundation for Crisis Management and Crisis Communication
 
Chapter 3. The Crisis Mitigation Process: Building Crisis Resistant Organizations
 
Chapter 4. Crisis Preparing: Part I
 
Chapter 5. Crisis Preparing: Part II
 
Chapter 6. Recognizing Crises
 
Chapter 7. Crisis Responding
 
Chapter 8. Postcrisis Concerns
 
Epilogue
 
Appendix: Possible Case Studies
 
References
 
Index
 
About the Author

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Paperback
ISBN: 9781544328690
£69.00