This captivating resource is for anyone who is interested in learning more about using negotiation and mediation to settle conflicts positively and effectively.
Francisco's engaging and amusing book of memories, anecdotes and examples draws on his own experience to illustrate the vast array of human conflict and solutions.
The stories can be used to:
o generate discussion
o stimulate thinking in assemblies
o enrich mediation training
o support win/win positions
o help those in conflict find solutions.
You will find many different meanings and complex ideas embedded in these insightful, light-hearted and fascinating narratives. This is a book that you'll come back to time after time.
Francisco Ingouville trained as a mediator in the USA and has worked extensively in South America assisting in resolving conflicts between both individuals and countries.