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Measuring the Performance of Human Service Programs
Second Edition
- Lawrence L. Martin - University of Central Florida, USA
- Peter M. Kettner
Volume:
71
Series:
SAGE Human Services Guides
SAGE Human Services Guides
July 2009 | 160 pages | SAGE Publications, Inc
Government and nongovernmental human service organizations are under increasing pressure to demonstrate that their programs work. As stakeholders demand more accountability, human service organizations are increasingly utilizing performance accountability and performance measurement as a way of demonstrating the efficiency, quality, and effectiveness of their programs. Measuring the Performance of Human Service Programs, Second Edition examines the reasons why performance measurement has become the major method of performance accountability today. In this second edition of their classic work, Martin & Kettner explain in detail how to develop and utilize output, quality, and outcome performance measures in human service programs. Special attention is given to the four types of outcome performance measures: numeric counts, standardized measures, level of functioning (LOF) scales and client satisfaction.
Preface
1. Performance Accountability and Performance Measurement
2. Putting Performance Accountability and Performance Measurement in Perspective
3. Logic Models, Human Service Programs, and Performance Measurement
4. Output Performance Measures
5. Quality Performance Measures
6. Outcome Performance Measures
7. Introduction
8. Standardized Measures
9. Level of Functioning (LOF) Scales
10. Client Satisfaction
11. Using Performance Measurement Information
References
Index
About the Authors
provides a good fundamental overview
Nonprofit Mange, Florida Atlantic Univ-Boca
November 5, 2014
I adopted this book since last semester because it provides clear frameworks for performance measurement in Human Service programs.
Thanks!
Human Service and Educational Leadership, University of Wisconsin - Oshkosh
March 27, 2012
This was an excellent source book for the class that I taught Spring, 2010: Program Evaluation -- a graduate course. The course will be taught in alternating years.
Sociology Dept, Northern Arizona University
April 22, 2010
Short, to the point, and illuminates "measurement" thinking and decision making.
I used it last semester (Fall 2009) and this semester (Spring 2010).
I'm not sure if I will teach again this fall.
School or Government & Public Policy, University of Arizona
March 2, 2010