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Managing the Challenges in Human Service Organizations
A Casebook
- Michael J. Austin - University of California, Berkeley, USA
- Ralph Brody - Cleveland State University, Cleveland, Ohio
- Thomas Packard - San Diego State University, USA
September 2008 | 304 pages | SAGE Publications, Inc
Specializing in decisions managers need to make under trying circumstances, this casebook prepares current and aspiring managers for the kinds of experiences they are likely to encounter. The cases are inspired by real situations, and are disguised to respect the privacy of the parties involved. The cases in this book are designed to encourage the student to determine how they would act and work towards a resolution of the dilemmas presented.
1. Introduction
2. Case Assessment and Debriefing
3. Governance, Environment, and Structure
4. Leadership and Ethics
5. Planning and Program Design
6. Financial Management and Information Systems
7. Human Resource Management and Supervision
8. Organizational Dynamics and Change
References
Index
About the Authors
This book is currently applied for the Course of Social Work Administration for the second year students in Social Work in Hanoi. The book supports myself and students a lot on identifying the cases for seminars and open discussion. The book has been introduced to Vietnam Social Work Network website.
Office for Research Affairs, Hanoi University of Social Sciences and Humanities
March 23, 2014
The casebook is a great supplement to the other text that I have chosen "Management of Human Service Programs".
School of Public Affairs, Baruch College
December 1, 2010
