Preface
Acknowledgments
Introduction
1. Excellence Online: A Work in Progress
Excellence in Old and New Media
Excellence Online: Four Developing Standards
2. An Ethical Lens for Looking at Excellence
A Practice: The Social Context
Telos: The Big-Picture Goal
Internal Goods: Distinctive Achievements of the Practice
Standards of Excellence: Setting the Bar for the Field
Virtues: The Qualities of Good Character
External Goods and Institutions: Danger Lurking
3. Speed and Accuracy With Depth in Breaking News
The Battle to Be Fast and Right: An Old Challenge With New Pressures
Insights from Online Journalists: Giving Voice to a Standard
Breaking News Through an Ethical Lens
Online Excellence in Development: The Hudson River Jet Landing
Challenges to Maintaining and Enhancing Excellence
Overcoming the Challenges: Virtues in Action
On-the-Job Profile: Mark Stevenson Facing the Daily Challenges
4. Comprehensiveness in Content
Insights From Online Journalists: What Comprehensiveness Means
Challenges to Comprehensiveness
Overcoming the Challenges: Virtues in Action
On-the-Job Profile: Jenni Pinkley Facing the Daily Challenges
5. Open-endedness in Story Development
Excellence in Story Development Online
The Dynamic of Excellence
Challenges to Excellence in Story Development: External Goods Lurking
Attitude Check: Virtues for 21st-Century Journalists
On-the-Job Profile: Robert Quigley Facing the Daily Challenges
6. The Centrality of Conversation
A Longtime Value Takes Center Stage
Standards of Excellence in Online Conversation
The Dynamic of Excellence in Conversation
Now for the Challenges: Stumbling Blocks in the "Conversational Commons"
On-the-Job Profile: Eric Zorn Facing the Daily Challenges
7. Beyond the Big Guys: Independent and Community Journalism Online
Perspectives from Three Smaller Organizations
Citizen Journalism, Social Media, and Journalism as a Practice
8. The Future of Excellence in Online Journalism: Living in the World of Both-And
What It Takes to Work in the World of Both-And
Index
About the Author