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Developing Human Service Leaders

Developing Human Service Leaders

February 2016 | 368 pages | SAGE Publications, Inc
This empowering text for human services students covers the skills and behaviors essential for leaders to manage themselves, their teams, and the organization. Using a unique coaching voice, the book follows a Reflection–Diagnosis–Prescription approach for leadership development with exercises built into the dialogue. The final chapter, Prognosis, offers a workbook-style exercise to help students make a personal change.
Part I. Leadership Development and Organizational Management at Work in the Human Services Professions
Chapter 1: Leadership in the Human Services and Workplace Vocabulary of Leaders and Managers
Leadership in Human Services

What is the Human Services Sector

The Human Services Leader: A Snapshot

The Study of Leaders in Human Services Organizations

Leading a Human Services Organization

Leadership Skill Sets Needed in the Human Services Profession

Guiding Your Leadership Journey

The Workplace Vocabulary of Leaders and Managers

Speaking a New Language

Borrowing Words from Other Professions

Business Vocabulary Translated in Human Services Speak

Chapter 2: Theories of Leadership and Management: Building A Philosophy of Leadership
The Complex Dynamics of Leading

The Process of Building a Philosophy of Leadership

Your Leadership Philosophy

Part II. Development of Self and Team
Chapter 3: Self-Management: Understanding Self and Managing Conflict
Understanding Self

Who Am I?

Understanding Styles

How Leaders Use Self-Knowledge

Managing Conflict

The Anatomy of Style Conflict Tendencies

A Different Look at Conflict

Managing Yourself and Diffusing Conflict

Chapter 4: Self-Management: Attitude, Values, Ethics, and Trust

Reaction to the Negative

What is Your Mindset

Retooling for a Growth Mindset


The Self-Aware Leader

Acting in Alignment with Values

Leadership Organizational Values


The Judgments We Make

Defining Ethical and Unethical Behavior

Establishing A Culture of Ethics


Becoming Trustworthy

Optimal Work Environments

Chapter 5: Self-Management: Time, Personal Goals, and Organization

Do You Really Manage Time?

Find Your Target

Becoming Intentional Through Planning

Personal Goals


The Pain of Living in Chaos

Where Are Your Organizational Trouble Spots?

Taming the Mess

Chapter 6: Organizational Management: Team Building, Management, and Motivation
Team Building

Your Team Experience

Work Team or Work Group

High Performance Teams


Early Learning Experiences About Managing

The Job of a Good Manager


Motivation Theory at Work

Extrinsically or Intrinsically Motivated

Finding and Maintaining Your Focus

Chapter 7: Organizational Management: How to Run a Meeting and Decision-making
How to Run a Meeting

Your Meeting Experience

Meeting Planner and Participants

Preparing for an Effective and Efficient Meeting

Decision Making

Your Experience with Group Decision-Making

The Steps in Decision-Making

The Tools of Decision-Making

Part III. Development of Organizations
Chapter 8: Organizational Management: Vision, Mission, and Strategic Planning
Panoramic View of an Organization


The Role of Values in a Vision

Values, the First Point of the Constellation of Excellence

Writing a Vision Statement

Mission Statement

Confusion and Inconsistency in the Workplace

Defining the Organization’s Purpose

Write It, Publish It, and Use It

Strategic Planning

Getting Advice to Achieve a Goal

SWOT Analysis Thinking

The Strategic Planning Process

Chapter 9: Organizational Management: Strategic Goals and Project Management
Strategic Goals

How Exciting New Strategic Goals Become Frozen

Evaluating a Strategic Goal for Organization Impact

Learning from Key Questions in Strategic Goal Implementation

Project Management

Why Projects Fail

Analyzing Your Last Group Project

How to Successfully Manage a Project

Chapter 10: Organizational Management: Processes, Growth Measures, and Performance Excellence

How Do Processes Impact You

Identifying the Activities in a Process

Monitoring the Impact of Processes

Growth Measures

Comparing Qualities of Organizations

Key Growth Areas of Human Services Organizations

The Leadership Role in Organizational Growth

Performance Excellence

From Individual Improvement to Organizational Improvement

Creating a Profile of Key Organization Information

Using the Profile to Achieve Excellence

Chapter 11: Self-Management: Communication as: Listening, Presentation, Electronic and Web-Based, and Performance Feedback

The Importance of Feeling Heard

What Type of Listener Are You?

Increasing Empathetic Listening Skills


Potential of Presentation Impact

Rating the Impact of Your Presentation

How to be Memorable

Electronic and Web-Based Communication

The Gift and Curse of Technology

Measuring the Negative Impact of Technology

The Social and Safety Rules of Email and Electronic Devices


Your Experience and Receiving Feedback

Giving Performance Feedback to Yourself

The Feedback-Change Process

Part IV: Influence
Chapter 12: Multicultural Leadership, Politics and Influence, Collaboration, and Social Entrepreneurship
Multicultural Leadership

The Impact of Exclusion and the Call to Becoming Inclusive

Assimilation and Acculturation

Leading a Multicultural Team

Politics and Influence

Influential Leaders in Our Lives

Mapping Your Influence

Influence Tactics


The Process of Revealing Qualities of a Collaboration Partner

Success Factors of Collaboration

From Alliance to Collaboration

Social Entrepreneurship

The Tear in Your Eye, Lump in Your Throat,… Look What They Did!

Individual or Group. What Are the Skills and Needed Talents?

A Model and Success Variables Impact Social Entrepreneurship

Chapter 13: Prognosis: Your Future Leadership Growth

The Typical Resolution for Personal Change

Will You and Willpower be Able to Save the Day

Making the Plan to Grow New Leadership Skills



Instructor Resource Site

Password-protected Instructor Resources include the following:

  • An author-created, Microsoft® Word® test bank is available containing a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
  • Author-created, editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
  • Author-selected video links include relevant video clips for every chapter, appealing to students with different learning styles.

“Developing Human Service Leaders is a highly accessible yet thorough introduction to the manifold skills required of leaders at all levels in today’s human service organizations. An impressive balance of evidence-based theory and practical, learner-centered application animates the text.”

Michael Forster
University of Southern Mississippi

“I strongly urge college and university HSR departments to review and absorb the significance of this text. The organization and context of the Harley-McClaskey text lends itself to becoming a standard for HSR curricular programs.”

Barry Thomas
Stevenson University

excellent in conjunction with a strong leadership theory book.

Professor Travis Zimmerman
School Of Social Science, Fairmont State Univ-Fairmont
February 25, 2016

Sample Materials & Chapters

Chapter 12

For instructors

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