
Designing and Managing Programs
An Effectiveness-Based Approach
- Peter M. Kettner
- Robert M. Moroney - Arizona State University, USA
- Lawrence L. Martin - University of Central Florida, USA
Evaluation (General) | Social Work Administration (General) | Social Work Program Planning
Designing and Managing Programs for human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. Hands-on and practical, the book incorporates the principles of effectiveness-based planning as it addresses the steps of designing, implementing, and evaluating a human services program at the local agency level. Meaningful examples at every stage of the process—from problem analysis and needs assessment to evaluating effectiveness and calculating costs—enhance reader understanding of how concepts are implemented in the real world. The Sixth Edition contains new examples and references, and updates based on changes to federal regulations.