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Communication Basics for Human Service Professionals
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Communication Basics for Human Service Professionals



June 1989 | 88 pages | SAGE Publications, Inc
Over the past two decades, great strides have been made in the development of communication frameworks, information theory, communication skills and techniques for problem solving. This volume brings these developments to the attention of human service practitioners and students and provides a foundation in communication principles and skills. Focusing on the basic knowledge and skills necessary for effective interviewing, the authors cover such basic topics as awareness, self disclosure, giving and responding to feedback, listening, non-verbal messages, problem solving and conflict resolution.
 
Introduction
 
The Awareness Wheel
 
Expanding Awareness of Others
 
Helping Others to Self-disclose
 
Styles of Communication in Helping
 
Non-verbal Communication
 
Managing Disagreements and Conflicts
 
Reassuring, Advising, Informing, Directing and Ordering
 
Confronting, Complimenting, Interpreting, and Closing
 
Communication with Special Populations
 
Communication Around Sensitive Topics

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ISBN: 9780803931183
£54.00