Collaborative Approaches to Resolving Conflict

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Collaborative Approaches to Resolving Conflict

Myra Warren Isenhart - Organizational Communications, Inc., Shailesh Mehta School of Management Studies, Indian Institute of Technology, Mumbai
Michael L. Spangle - Regis University

Other Titles in:
Negotiation and Conflict Resolution

May 2000 | 256 pages | SAGE Publications, Inc

Description
Contents

This book explains how approaches such as negotiation, mediation, facilitation, arbitration and judicial practices can be employed to manage a range of disputes from those at home, in the workplace, school or community to the international arena.

Introduction

Theoretical Perspectives

Conflict in Action

Negotiation

Mediation

Facilitation

Hybrids

Arbitration

Hybrids

Judicial Processes

Designing Systems for Conflict Management

Training and Education

Summary of Practitioner Insights

For instructors

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