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Business and Professional Communication
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Business and Professional Communication
KEYS for Workplace Excellence

Fifth Edition

Other Titles in:
Business Communication

November 2023 | 456 pages | SAGE Publications, Inc
Organized around the transition from student to professional life, Business and Professional Communication, Fifth Edition gives readers the tools they need to move from interview candidate to team member to leader. Coverage of new communication technology and social media, and an emphasis on building skills for business writing and presentations help students gain a deeper understanding of the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.
 
Part I. Beginning Communication Principles
 
Chapter 1. Business and Professional Excellence in the Workplace
 
Chapter 2. Verbal and Nonverbal Communication
 
Chapter 3. Listening
 
Part II. Entering the Workplace
 
Chapter 4. Résumés, Interviews, and Negotiation
 
Chapter 5. Getting To Know Your Diverse Workplace
 
Part III. Developing In the Workplace
 
Chapter 6. Interpersonal Communication at Work
 
Chapter 7. Strengthening Teams and Conducting Meetings
 
Part IV. Excelling In the Workplace
 
Chapter 8. Technology in the Workplace
 
Chapter 9. Business and Professional Writing
 
Chapter 10. Leadership and Conflict Management
 
Part V. Presenting In the Workplace
 
Chapter 11. Informing and Persuading
 
Chapter 12. Speech Design
 
Chapter 13. Delivering a Speech with Professional Excellence
 
Part VI. Surviving In the Workplace
 
Chapter 14. Work–Life Balance
 
Epilogue: Communication Is Work
 
References
 
Glossary
 
Index
 
About the Authors

Supplements

Instructor Resource Site
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  • Lecture notes
  • All tables and figures from the textbook
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