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Applied Crisis Communication and Crisis Management

Applied Crisis Communication and Crisis Management
Cases and Exercises

July 2013 | 256 pages | SAGE Publications, Inc
This book guides students through cases and exercises that explore crisis communication and management in action and build the necessary skills for effective crisis management.

In the first two chapters, W Timothy Coombs introduces key theories and principles in crisis communication, which students can apply through analysis of 16 cases drawn from recent headlines. The cases are explored from pre-crisis, mid-crisis and post-crisis perspectives, and include a range of predominant crisis scenarios from product recalls, to lawsuits, to environmental disasters. The appendix includes sample crisis management plans, sample crisis response strategy templates and sample message maps to support an organization's message.

1. A Short Introduction to the Case Study Method
2. Crisis Capsules
3. Pampers and Dry Max Chemical Burn Rumor
4. Hershey, Cocoa, and Child Slavery/Labor Abuse
5. Cadbury Salmonella Recall
6. Peanut Butter Paste Recall of 2009
7. Tetra Pak, Nestle and ITX
8. Nestlé and Greenpeace Disagree over Palm Oil Sourcing
9. Carrefour, China, and the Olympic Torch Relay
10. Sparboe Farms and McDonald’s Part Company over Animal Cruelty
11. BP Texas City Explosion
12. Sigg and BPA
13. West Pharmaceutical Services’ Dust Explosion
14. Jensen Farm, Listeria, and Cantaloupe
15. Chick-fil-A and the Dangers of Social Issues
16. The Bhopal Tragedy
17. Odwalla and E. Coli
18. ValuJet Flight 592 and the End of a Brand
19. Greenpeace Pressures H&M to Detox the Garment Industry

It will be of great value for my 3-rd year students.

Professor Camelia Cmeciu
Faculty of Journalism and Communication Sciences, University of Bucharest
April 30, 2020

Gives a very good overview of communication during crisis and how to adopt. recommended as supplement for the Crisis Management course at NTNU.

Mr Knut Steinar Dyrkorn
Special Education , Fagskolen i Aalesund
August 3, 2016

This is a really excellent set of cases and exercises for students. If my module was entirely case based, this would be a great textbook to focus on, however, I am more likely to use parts of it across the course. I have recommended to my library.

Ms Victoria Pagan
The Business School, Newcastle University
June 22, 2016

A key textbook for students studting crisis communication..

Mr Michael Parsons
Faculty of Business and Society, University of South Wales
April 21, 2016

Very well put together. I will be referring to it as a supplementary reading resource.

Mr Karl Anderson
Department of Business and Law, National Univ of Ireland, Maynooth
June 12, 2015

Not adopted for the Summer 2013 but will consider for the Summer 2014.

Professor Elizabeth Kerns
Communications Dept, Central Washington University
October 20, 2013

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