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Working With and Evaluating Difficult School Employees
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Working With and Evaluating Difficult School Employees



January 2010 | 136 pages | Corwin
Managing difficult employees is one of the most challenging aspects of a headteacher's job. Working With and Evaluating Difficult School Employees is designed to help educational leaders learn and apply specific techniques and strategies for effectively dealing with difficult school employees.

Drawing on their extensive experiences in working productively with marginal, deficient, and downright difficult school employees, John F. Eller and Sheila Eller provide essential information and proven strategies to help administrators improve their leadership skills and competencies in dealing with employees who may have negative attitudes, display a lack of awareness about their behaviour, blame others for problems, or are marginal performers.

This resource opens each chapter with an overview of the content, offers a summary with questions for reflection, and presents easy-to-understand concepts, actual stories and vignettes, and abundant templates, bullet points, and key points throughout. A ready reference that allows readers to go to the specific section that meets their immediate needs, the book outlines:

- The nature of difficult employees

- Skills and tools for confronting the behaviours of difficult employees and achieving successful results

- Self-protection techniques for handling emotionally-draining encounters while staying on track with an improvement agenda

- Specific strategies for working with teachers, paraprofessionals and teaching assistants, administrative assistants and office staff, and custodians.

 
Preface
 
About the Authors
 
1. The Nature of Difficult/Marginal Employees: Why Don't These People Listen to Reason and Improve?
Frames of Reference  
Characteristics of Difficult Employees  
The Response to Change  
Understanding the Source of the Difficulty  
Summary  
 
2. What Skills and Tools Do I Need in Order to Take On This Situation?
Background of Employee Discipline  
A Competencies-Based Approach to Thinking About Employee Problems  
The Definition of Success When Working With Difficult or Deficient Employees  
Your Readiness in Dealing With a Difficult Situation or Person  
The Use of Job Descriptions in Your Work With Difficult School Employees  
Summary  
 
3. Strategies for Confronting Marginal and Deficient Behaviors
Framing  
Authority Voice  
Summary  
 
4. Protecting Yourself While Dealing With Difficult Employees
Presuppositions  
Reflecting  
Displacing Negative Energy  
Additional Self-Protection Strategies  
Summary  
 
5. Strategies for Working With Difficult/Marginal Teachers
The Law and Teacher Employment  
Your Master Contract or Master Agreement  
Understanding Your Evaluation Criteria  
The Ability to Describe Deficient or Substandard Work  
Base and Surface Competancies  
Deciding Whether to Move Forward to Terminate Employment or Develop a Growth Plan  
Growth Plans  
Delivering a Deficiency Notice or Termination Message to a Teacher  
The Entire Cycle  
Summary  
 
6. Strategies for Working with Difficult/Marginal Secretaries and Office
Handling Your Administrative Assistants  
A Basic Set of Administrative Assistant/Office Employee Tasks  
Base and Surface Competancies  
Prioritizing Work Tasks  
Planning Sessions to Establish Priorities for the Work Completion  
Growth Plans  
Delivering a Deficiency Notice or Termination Message to an Administrative Assistant  
Summary  
 
7. Strategies for Working with Difficult/Marginal Paraprofessionals and Teaching Assistants
The Nature of Teaching Assistants and Paraprofessionals  
Base and Surface Competancies  
Growth Plans  
Delivering a Performance Concern or Termination Message to a Paraprofessional or Teaching Assistant  
An Example of a Meeting and Letter of Reprimand for a Paraprofessional  
Summary  
 
8. Strategies for Working with Difficult/Marginal Custodians
Possible Difficult Custodial Behaviors  
Effective Delegation of Tasks and Assignments  
Base and Surface Competancies  
Growth Plans  
Delivering a Performance or Skill Deficit Concern to a Custodial Employee  
Summary  
 
References
 
Index

“The Ellers have done an excellent job identifying supervision problems that plague administrators on a daily basis. They provide clear and detailed strategies to address personnel problems covering virtually every employment group. I strongly recommend this book as a quick reference for all school administrators as they deal with difficult employees.”

Dan Hoverman, Superintendent
Mounds View Public Schools, Shoreview, MN

Sample Materials & Chapters

Preface

Chapter 1: The Nature of Difficult/Marginal Employees


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