You are here

Disable VAT on Taiwan

Unfortunately, as of 1 January 2020 SAGE Ltd is no longer able to support sales of electronically supplied services to Taiwan customers that are not Taiwan VAT registered. We apologise for any inconvenience. For more information or to place a print-only order, please contact uk.customerservices@sagepub.co.uk.

Total Quality Management in Human Service Organizations
Share
Share

Total Quality Management in Human Service Organizations



October 1993 | 112 pages | SAGE Publications, Inc
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
 
Quality Management
The New Managerial Wave

 
 
What is Total Quality Management (TQM)?
 
TQM as a Philosophy of Management
 
Quality as an Organizational Goal
 
Collecting and Using Customer Quality Data
 
Understanding and Controlling Variation
 
Continuous Quality Improvement Through Teamwork
 
Top Management Commitment
 
Contractor Involvement
 
A Plan for Implementing TQM

For instructors

Please contact your Academic Consultant to check inspection copy availability for your course.

Select a Purchasing Option

ISBN: 9780803949508
£109.00

SAGE Knowledge is the premier social sciences platform for SAGE and CQ Press book, reference and video content.

The platform allows researchers to cross-search and seamlessly access a wide breadth of must-have SAGE book and reference content from one source.