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The Interpersonal Communication Playbook - Interactive eBook
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The Interpersonal Communication Playbook - Interactive eBook

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Interpersonal Communication

April 2019 | SAGE Publications, Inc

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This dynamic interactive eBook goes way beyond highlighting and note-taking, giving you access to SAGE Premium Video—curated and produced specifically for The Interpersonal Communication Playbook. Read your mobile-friendly eBook and access SAGE Premium Video and multimedia tools anywhere, anytime across desktop, smartphone, and tablet devices. Simply click on icons in the eBook to experience a broad array of multimedia features, including:

  • VIDEO: Boost learning and bolster analysis with SAGE Premium Video! Recapping the fundamentals in every chapter, each video activity is paired with chapter learning objectives and tied to assessment via SAGE coursepacks, offering an engaging approach that appeals to diverse learning styles.
  • AUDIO: Listen to engaging podcasts and audio resources that supplement and enrich key points within the text.
  • REFERENCE AND JOURNAL ARTICLES: Access articles from SAGE’s influential journals, handbooks, and encyclopedias that offer important background and exposure to seminal work in your field of study.
  • OFFLINE READING: Using the VitalSource Bookshelf® platform, download your book to a personal computer and read it offline.
  • SOCIAL SHARING AND FOLLOWING: Share notes and highlights with instructors and classmates who are using the same eBook, and “follow” friends and instructors as they make their own notes and highlights.
  • ONLINE CONTENT: Access more online content via links to important data, relevant background, and profiles that enrich key concepts in the text.

 
1. Interpersonal Communication: Why It Matters
Communication Presence

 
Try This: A First Look at Digital Branding

 
What Is Interpersonal Communication?

 
Try This: Strangers at the Door?

 
Models of Interpersonal Communication

 
Analyze This: Are You in a Disguise?

 
How Does Interpersonal Communication Enhance Life?

 
Understanding Interpersonal Contact

 
Diversity and Cultural Considerations

 
The Impact of Media and Technology

 
Try This: What's Okay with You?

 
On the Way to Gaining Communication Competence

 
Reflect on This: The Cell Effect

 
Connect the Case: The Case of Sylvia and Khalil

 
Review This

 
 
2. Self-Concept, Identity, and Communication Presence
Self-Concept: Your Answer to Who You Are

 
Try This: Who Are You?

 
Analyze This: The Clown

 
Self-Esteem: Assessing Self-Worth

 
Others Help Shape Our Self-Concept

 
Try This: Feelings about Age and Physical Ability

 
Try This: Me, You, and Popular and Social Media

 
Try This: The "Authentic" Self

 
The Self-Fulfilling Prophecy

 
Revising Your Self-Concept: Reexamining Impressions and Conceptions

 
Diversity and Culture in Relationships: How Important is the "I"?

 
Reflect on This: Are You an "I" or Part of a "We"?

 
Try This: Young and Old

 
Seeing the Self Through the Media and Technology Looking Glass

 
Reflect on This: Beauty Standards and Dying to Be Thin

 
Analyze This: MEdia

 
Gaining Communication Competence: Ways to Strengthen Your Self-Concept and Communication Presence

 
Connect the Case: The Case of Aisha's Term Paper

 
Review This

 
 
3. Perception and Social Experience
Our Perception Defines Our Reality

 
The Perception Process in Action

 
Analyze This: The Deceptiveness of Appearance

 
Frameworks of Perception

 
Reflect On This: Attribution Theory

 
Try This: Lessons Learned

 
More Barriers to Accurate Perception

 
Reflect On This: Stereotypes at Work

 
Diversity and Culture: Interpreting Through Different I’s

 
The Media, Technology, and Perception

 
Gaining Communication Competence: Enhancing Your Perceptual Skills

 
Review This

 
 
4. Listening and Life Contexts
Listening In Your Life

 
Analyze This: Understanding “Understanding”

 
Stages of Listening

 
Try This: How’s Your LQ (Listening Quotient)?

 
Ways of Listening

 
Reflect On This: When Is Listening Not First And Foremost?

 
Listening Ethics

 
Analyze This: Active and Inactive Listening

 
Responding With Feedback

 
Try This: It’s the “I”

 
Diversity and Culture in Listening

 
Try This: Culture, Communication Style, and Feedback

 
Media and Technological Influences on Listening

 
Try This: The Ethics of Illusionary Listening

 
Gaining Communication Skills: Becoming a Better Listener

 
Connect the Case: The Case of Non-Listening Flora

 
Review This

 
 
5. Communicating with Words
Defining Language

 
The Triangle of Meaning

 
Remove Semantic Barriers

 
Try This: Measuring Meaning

 
Consider the Effects of Your Words

 
Try This: Is It Politically Correct Or Incorrect?

 
Reflect On This: Which Do You Prefer?

 
Language and Relationships: Communication Style, Words, and Feelings

 
Analyze This: Hurtful Words

 
Language Conveys and Reinforces Attitudes toward Culture, Gender, and Age

 
Try This: Language-Gender Links

 
Reflect On This: The Muted Group

 
Language, Media, and Technology

 
Try This: How Would You Reengineer A Media Image?

 
Gaining Communication Competence: Making Your Words Work

 
Connect the Case: The Case of the Wounding Words

 
Review This

 
 
6. Nonverbal Communication
Defining Nonverbal Communication

 
Try This: It’s Not Just What You Say...

 
Reading Nonverbal Messages

 
Analyze This: Facecrime and the Fake Face

 
Try This: Ethics and Impression Creation

 
Reflect On This: Does Beauty Pay?

 
Try This: Color Matters

 
Culture and Nonverbal Behavior

 
Gender and Nonverbal Behavior

 
Media, Technology, and Nonverbal Messages

 
Try This: Can You Read The Cues?

 
Gaining Communication Competence: Using Skills to Enhance Relational Understanding

 
Connect the Case: The Case of Surprised Sam

 
Review This

 
 
7. Conversations: Social Glue
Small Talk: Social Lubricant

 
What Is Conversation? Why Is It Important?

 
Try This: Do You Like To Talk?

 
Try This: The Elevator

 
Try This: Conversational Analysis

 
Conversation Management

 
Try This: Whose Turn Is It, Anyway?

 
Analyze This: Relationship Turns

 
Having Difficult Conversations and Repairing Conversational Damage

 
Cultural Differences and Conversation

 
Gender Differences and Conversation

 
Reflect On This: Interruptitis

 
Media and Technology Talk

 
Analyze This: Don’t Finish My Thoughts

 
Try This: Squawk Talk

 
Gaining Communication Competence: Improving Your Conversation Skills

 
Connect the Case: The Case of the Company Party

 
Review This

 
 
8. Emotions
What Are Emotions?

 
Managing Emotions

 
Emotions Have a Look And Feel

 
Reflect On This: Can Exercise Make You Happy And Less Stressed?

 
Experiencing Emotions in Relationships

 
Try This: Emotional Checkup

 
Try This: Do You Have Resilience?

 
Analyze This: Should You Tell?

 
Culture and the Expression of Emotion

 
Try This: Are You A Face-Saver?

 
Gender and the Expression of Emotion

 
Media and Technology: Modeling and Channeling Feelings

 
Try This: Sharing Feelings

 
Try This: Modeling

 
Gaining Communication Competence: Communicating Emotion Skillfully

 
Connect the Case: The Case of Late Jean

 
Review This

 
 
9. Trust and Deception
What Is Trust?

 
Try This: Can I Depend On You? Can You Depend On Me?

 
Forgiveness: Rebuilding a Relationship after Trust Was Betrayed

 
Analyze This: Misplaced Trust

 
Cost-Benefit Theory: The Price We Are Willing To Pay For a Relationship

 
Exploring Relational Situations

 
Try This: Cooperative or Competitive?

 
Lying and Relationship Ethics

 
Try This: Cornered

 
Reflect On This: Building Company Trust

 
Reflect On This: Richard S. Lazarus and the Case for White Lies

 
Culture and Gender

 
Try This: How Prepared Are You to Trust?

 
Media, Technology, and Lessons in Trust

 
Gaining Communication Competence: Developing Skills Needed to Nurture Trusting Relationships

 
Connect the Case: The Case of the Trusting Agent

 
Review This

 
 
10. Power and Influence
The Control Factor: Exploring the Balance Of Power in Relationships

 
Try This: What’s Your Power Orientation?

 
Try This: Powerful People and Power Plays

 
Exercising Persuasion

 
Try This: Tensions and Tactics

 
The Impact of Culture, Gender, Media, and Technology on Conceptions of Power

 
Try This: Who Has The Power?

 
Reflect On This: Power Issues By Gender

 
Gaining Communication Competence: Skills for Balancing Power in Relationships

 
Connect the Case: The Case of the Power Moment

 
Review This

 
 
11. Conflict in Relationships
The Meaning of Conflict

 
Try This: Thinking through Conflict

 
Sources and Classifications of Conflict

 
Try This: How Verbally Aggressive Are You?

 
Conflict Management Styles

 
Try This: Where Are You On The Grid?

 
Communicating During Conflict

 
Your Expressive Style

 
Try This: A Self-Assessment

 
Culture and Conflict Resolution

 
Analyze This: Edward De Bono

 
Gender and Conflict Resolution

 
Media, Technology, and Conflict Resolution: Models or Madness

 
Reflect On This: Lessons Learned

 
Try This: It’s War!

 
Gaining Communication Competence: Guidelines for Skillfully Resolving Conflict

 
Consequences

 
Connect the Case: The Case of the Jousting Roommates

 
Review This

 
 
12. Interpersonal Needs, Attraction, and Relationship Dynamics
Why We Form Relationships

 
Analyze This: By Yourself

 
Try This: How Do You Feel About Being In/Out, Up/Down, Or Close/Far?

 
Relationship Characteristics

 
Relationship Attractors

 
Reflect On This: The Romantic Attraction Factor

 
The Relationship Spectrum

 
Try This: Measuring Intimacy

 
Analyze This: Status Updates

 
How Culture, Gender, and the Media and Technology Influence Our Relationships

 
Gaining Communication Competence: Guidelines for Skillfully Navigating the Relationship Spectrum

 
Connect the Case: The Case of the Job Promotion

 
Review This

 
 
13. Intimacy and Distance in Relationships
Self-Disclosure and Intimacy

 
Try This: Social Penetration—In Casual and Intimate Relationships

 
Try This: Window Gazing

 
Using Relational Dialectics Theory to Understand Relationships

 
Try This: Try To See It My Way

 
Focusing On Relationship Maintenance

 
Try This: What’s fair?

 
Relationships In Need Of Repair: Fix It or End It

 
The Dark Side of Relationships: Dysfunctions and Toxic Communication

 
Reflect On This: Abusive Relationships

 
Relationships and Death: Processing Grief

 
The Effects of Culture, Gender, and Media and Technology on Relational Intimacy

 
Analyze This: Feelings

 
Try This: At A Distance

 
Gaining Communication Competence: Handling Relational Closeness and Distance Skillfully

 
Connect the Case: The Case of the Plane Trip

 
Review This

 
 
14. Relationships in Context: Family, Work, and Health-Related Settings
The Nature of Familial Communication

 
Try This: Virginia Satir on “Peoplemaking”

 
Analyze This: Transitions

 
Try This: The Rules We Live By

 
Try This: The TV Family

 
Interpersonal Communication at Work

 
Try This: Culture Can Shock

 
Interpersonal Communication in Health Care Settings

 
Gaining Communication Competence across Contexts

 
Connect the Case: The Case of the Problematic Reunion

 
Review This

 

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