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Respondent Centred Surveys

Respondent Centred Surveys
Stop, Listen and then Design

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November 2021 | 248 pages | SAGE Publications Ltd

Achieve your survey goals by empowering your survey respondents. 

Too often, surveys are designed for the analyst, rather than the respondent. This book challenges the status quo by putting respondents’ needs at the heart of survey development. It encourages you to stop, listen, and then design to improve response rates and collect high quality data.

Drawing on their experience at the UK Office for National Statistics, the authors:

  • Show you how to design better surveys by combining social research and user experience best practice.
  • Equip you with the tools to design inclusive and accessible surveys.
  • Enable you to overcome practical research problems, including managing participant recruitment, and working to any budget.
  • Provide links to helpful web material and further reading as part of the book's online resources.

Promoting a new way to conceptualise and conduct survey design, this book expands your theoretical thinking and shows you, step-by-step, how to put it into practice.

Chapter 1: The foundations of respondent-centred design
Chapter 2: Respondent-centred design in practice
Chapter 3: Agile project management applied to surveys
Chapter 4: Research operations part one: Research design and management
Chapter 5: Research operations part two: Conducting and analysing your research
Chapter 6: Creating a respondent-centred survey engagement strategy
Chapter 7: Creating respondent-centred household composition and socio-demographic survey questions
Chapter 8: Creating respondent-centred labour market survey questions
Chapter 9: Conclusion


Click for Online Resources

Student and Researcher Resources (Free to access)

  • Weblinks curated by the authors that give you access to practical tools and guidance
  • Downloadable templates that you can use in your own surveys
  • Further reading links to journals and books on the themes and topics discussed within the book

This book is an eagerly-awaited contribution on an important topic that has received little research attention. Given the voracious demands of data users for more – and more complex – survey data, the need for a respondent-centered perspective on design has become ever-more pressing. This book rightly puts a focus on the providers of survey data, whether directly (survey respondents) or indirectly (interviewers).  

It makes a welcome addition to the survey design literature and provides valuable practical advice and guidance, not only for those working on large, complex surveys in national statistical institutes, but for anyone interested in improving surveys for those who give up their time to respond to them. I expect this book will be widely used by practitioners and researchers alike.

Mick Couper
University of Michigan

This book brings respondent-centred design front and center in survey design and administration, the philosophy being that the product (the survey instrument) should match the user (respondent), rather than the other way around. By bringing principles of user experience (UX) research into survey design, the authors turn the traditional process around, starting with respondents first, and providing concrete examples of the successes of this approach from the Office for National Statistics.

A book ahead of its time and a must-read for both survey and UX communities.

Mario Callegaro
Senior UX survey scientist, Google

We are all facing declining response rates to our surveys, and our respondents increasingly expect that any worthwhile survey will conform to the best practices of the age of digital. This book introduces survey methodologists to ‘respondent-centred design’, firmly based on years of experience of improving the respondent experience of surveys at the UK Office of National Statistics. I particularly recommend Chapter 2, on principles, and the many detailed case studies that show how their approaches work.

Caroline Jarrett
Effortmark, forms design consultant

Surveys aren’t the quick and easy insight gathering tools people imagine them to be. It takes a lot of work to deliver a high quality survey from start to finish. This book will help you do just that: it’s a practical guide to creating surveys in a respondent-centred and agile way, meeting the needs of respondents and data users alike, by creating something that is understandable and relevant. This will help you, as survey creators, to do the hard work to make things simple.

Stephanie Marsh
UX Research Operations Manager

This is an important book and a must-have for anyone involved in designing or commissioning surveys. Packed with examples, it illustrates the value of adopting a respondent-centred design approach and how it can be applied.

Debbie Collins
Senior Research Director, NatCen

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ISBN: 9781529701265

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