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Organizational Behavior
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Organizational Behavior
A Skill-Building Approach

Third Edition


January 2023 | 536 pages | SAGE Publications, Inc
Organizational Behavior: A Skill-Building Approach, Third Edition examines how individual characteristics, group dynamics, and organizational factors affect performance, motivation, and job satisfaction, providing students with a holistic understanding of OB. Translating the latest research into practical applications and best practices, authors Christopher P. Neck, Jeffery D. Houghton, and Emma Murray unpack how managers can develop their managerial skills to unleash the potential of their employees.

 
Part I: Introduction
 
Chapter 1: Why Organizational Behavior Matters
Case Study: Hilton

 
What Is Organizational Behavior and Why Is It Important?

 
Managing Human Capital

 
Behavioral Science Disciplines That Contribute to OB

 
A Critical-Thinking Approach to OB

 
OB Challenges and Opportunities

 
Three Levels of Analysis in OB

 
 
Part II: Individual Processes
 
Chapter 2: Diversity, Equity, and Inclusion
Case Study: Dolby Laboratories, Inc.

 
DEI in OB

 
Diversity in the Workplace

 
Diversity and Identity

 
Equity and Equality in the Workplace

 
Inclusion

 
Promoting a DEI Culture

 
 
Chapter 3: Personality and Individual Differences
Case Study: The PEAK Fleet

 
The Importance of Individual Differences

 
Nature Versus Nurture

 
The Trait Theories of Personality

 
Character Strengths

 
Other Personality Attributes

 
 
Chapter 4: Perception and Learning
Case Study: Twitter’s Adaptability

 
Perception: Interpreting Our Environment

 
Common Perceptual Distortions

 
Common Attribution Errors

 
Learning Processes: Behavioral Theory

 
Learning Processes: The Cognitive View

 
 
Chapter 5: Emotions, Attitude, and Stress
Case Study: Kevin Plank, Founder of Under Armour

 
Emotions in Organizational Behavior

 
Emotions in the Workplace

 
Attitudes and Behavior

 
Stress in the Workplace

 
Stress-Related Outcomes and Employee Well-being

 
 
Chapter 6: Motivation: Concepts and Theoretical Perspectives
Case Study: AriZona Iced Tea: Organizational Motivation

 
The Motivation Process

 
Needs Theories

 
Goal-Setting Theory

 
Equity Theory

 
Expectancy Theory

 
 
Chapter 7: Motivation: Practices and Applications
Case Study: Spotify

 
Intrinsic Motivation

 
Types of Extrinsic Rewards

 
Motivation Through Job Design

 
Psychological Empowerment

 
Nontraditional Work Schedules

 
 
Part III: Teams and Teamwork
 
Chapter 8: Teams
Case Study: The Team at Thomas Jefferson University Hospital Emergency Department

 
The Difference Between Teams and Groups

 
A Model of Team Effectiveness: Processes and Outcomes

 
Types of Teams

 
A Model of Team Effectiveness: Context and Composition

 
Team Decision-Making

 
 
Chapter 9: Decision Making, Creativity, and Innovation
Case Study: Creativity and Innovation, Arizona State University

 
Decision-Making and Problem-Solving

 
Decision-Making in the Real World

 
Creativity and Innovation in Individuals, Teams, and Organizations

 
A Three-Component Model of Creativity

 
The Innovation Process

 
Types of Innovation in Organizations

 
 
Chapter 10: Ethics and Social Responsibility in Organizations
Case Study: IBM’s Ethical Supply Chains

 
Ethics in Organizations

 
Ethical Decision-Making

 
Ethical Leadership and Followership

 
Social Responsibility

 
Building Ethical and Socially Responsible Organizations

 
 
Chapter 11: Effective Communication
Case Study: Uber’s Organizational Communication

 
The Need for Effective Communication in the Workplace

 
Communication Channels

 
Barriers to Communication

 
Communicating in Organizations

 
Cross-Cultural Communication

 
 
Chapter 12: Trust, Conflict, and Negotiation
Case Study: Distrust in the National Football League (NFL)

 
Trust in Organizations

 
Conflict in Teams and Organizations

 
Conflict Management Strategies

 
Negotiation and Dispute Resolution

 
Bargaining Approaches

 
 
Part IV: Leadership and Influence Processes
 
Chapter 13: Leadership Perspectives
Case Study: Procter and Gamble’s Leadership Training Program

 
What Is Leadership?

 
Formal and Informal Leadership

 
Basic Leadership Types

 
Early Leadership Perspectives

 
Contemporary Leadership Perspectives

 
Power-Distributing Leadership Perspectives

 
Values-Based Leadership Perspectives

 
Cross-Cultural Leadership

 
Leadership and Gender

 
 
Chapter 14: Influence, Power, and Politics
Case Study: Managerial Power at NextEra Energy, Inc.

 
Power: Definition and Overview

 
Basic Sources of Power

 
Using Power: Tactics for Influencing Others

 
Organizational Politics

 
Four Different Types of Organizational Politics

 
 
Part V: Organizational Context
 
Chapter 15: Organizations and Culture
Case Study: Recreational Equipment Incorporated’s (REI) Organizational Culture

 
What Is Organizational Culture?

 
Artifacts and Functions of Organizational Culture

 
Types of Organizational Cultures

 
Adapting Organizational Practices across Cultures

 
Shaping Organizational Culture

 
 
Chapter 16: Organizational Change and Structure
Case Study: Google’s Organizational Development and Change

 
The Change Process

 
Forces for Change

 
Resistance to Change

 
Organizational Structure

 
Organizational Development

 
 
Glossary
 
Notes
 
Name Index
 
Subject Index

Supplements

Instructor Resource Site
LMS cartridge included with this title for use in Blackboard, Canvas, Brightspace by Desire2Learn (D2L), and Moodle

The LMS cartridge makes it easy to import this title's instructor resources into your learning management system (LMS). These resources include:
  • Test banks
  • Editable chapter-specific PowerPoint® slides
  • Sample course syllabi
  • Lecture notes
  • All tables and figures from the textbook
Don't use an LMS platform?

You can still access the online resources for this title via the password-protected Instructor Resource Site.

"An OB premier for that 'go to' baseline knowledge on the topic."

Zwanziger Elsinger
University of Wisconsin Platteville

"This is a very good book, and has abundant examples, videos, cases and exercises to stimulate student's intellectual curiosity, as well as help them learn."

Muntakim Choudhury
Stockton University

"Concise and to the point with real world examples."

Kristin Lee Sotak
SUNY Oswego

"A great textbook that effectively balances real-world practical organizational behavior concepts and practices with the theoretical."

Bert Kollard
Wright State University

"Good application of the materials. Nicely puts together the only the most important and necessary points in the concepts."

Linda Anzalone
St. Joseph’s College

"This is a well-written OB text that is research-based and covers theories, concepts, and applications and enables students to not only acquire content knowledge, but also to develop skills and a greater awareness of organizational functioning."

Howard Stanger
Canisius College

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