Organization Development
The Process of Leading Organizational Change

Fifth Edition

Donald L. Anderson - University of Denver, USA

Other Titles in:
Business & Management (General) | Change Management | Organization Design and Development

October 2019 | 504 pages | SAGE Publications, Inc

Organization Development: The Process of Leading Organizational Change offers a comprehensive look at individual, team, and organizational change, covering classic and contemporary organization development (OD) techniques. Bestselling author Donald L. Anderson provides students with the organization development tools they need to succeed in today’s challenging environment defined by globalization, rapidly changing technologies, economic pressures, and evolving workforce expectations.

The new Fifth Edition has been updated to reflect the latest research. New “Profiles in OD” highlight a variety of practitioners and researchers. New cases, examples, and a new chapter on organization design and culture interventions provide readers with the latest information on OD best practices.

Preface

Acknowledgments

CHAPTER 1 • What Is Organization Development?

Organization Development Defined

Making the Case for Organization Development

What Organization Development Looks Like

What Organization Development Is Not

Who This Book Is For

Overview of the Book

Analyzing Case Studies

Summary

Questions for Discussion

For Further Reading

CHAPTER 2 • History of Organization Development

Laboratory Training and T-Groups

Action Research, Survey Feedback, and Sociotechnical Systems

Management Practices

Quality and Employee Involvement

Organizational Culture

Change Management, Strategic Change, and Reengineering

Organizational Learning

Organizational Effectiveness and Employee Engagement

Agility and Collaboration

Summary

Questions for Discussion

For Further Reading

CHAPTER 3 • Core Values and Ethics of Organization Development

Defining Values

Why Are Values Important to the OD Practitioner?

Core Values of Organization Development

Changes to OD Values Over Time and the Values Debate

Challenges to Holding Organization Development Values

Statement of Organization Development Ethics

Summary

Questions for Discussion

For Further Reading

Exercise: What Would You Do?

Appendix

CHAPTER 4 • Foundations of Organizational Change

Levels and Characteristics of Organizational Change

Models of Organizational Change: Systems Theory and Social Construction Approaches

Organizations as Systems

Organizations as Socially Constructed

Summary

Questions for Discussion

For Further Reading

Exercise: Using Organizational Change Models

CHAPTER 5 • The Organization Development Practitioner and the OD Process

The Consulting Relationship and Types of Consulting

The Organization Development Consulting Model

OD Practitioners: Who Are They and Where Do They Work?

The Organization Development Consulting Profession

The OD Consulting Process and Action Research

A Dialogic Approach to OD

Summary

Questions for Discussion

For Further Reading

CHAPTER 6 • Entry and Contracting

Entry

Contracting

Summary

Questions for Discussion

For Further Reading

Exercise: Contracting

CHAPTER 7 • Data Gathering

The Importance of Data Gathering

Presenting Problems and Underlying Problems

Data Gathering Process

Data Gathering Methods

Creating a Data Gathering Strategy and Proposing an Approach

Ethical Issues With Data Gathering

Summary

Questions for Discussion

For Further Reading

Exercise: Data Gathering

CHAPTER 8 • Diagnosis and Feedback

Diagnosis: Discovery, Assessment, Analysis, and Interpretation

Finding Patterns by Analyzing Data

Interpreting Data

Selecting and Prioritizing Themes

Feedback

Resistance

Ethical Issues With Diagnosis and Giving Feedback

Summary

Questions for Discussion

For Further Reading

Exercise: Feedback and Resistence

CHAPTER 9 • An Introduction to Interventions

Interventions Defined

Why Interventions Fail

Considerations in Selecting the Right Intervention Strategy

Structuring and Planning Interventions for Success

The Change Agent’s Role in the Intervention

Ethical Issues With Interventions

Overview of Intervention Techniques

Summary

Questions for Discussion

For Further Reading

CHAPTER 10 • Individual Interventions

Individual Change and Reactions to Change

Individual Instruments and Assessments

Coaching

Mentoring

360 Feedback

Career Planning and Development

Summary

Questions for Discussion

For Further Reading

Exercise: Individual Intervention (Coaching)

CHAPTER 11 • Team Interventions

Defining Teams

What Makes a Successful Team?

Special Types of Teams

Team Development

Team-Building Interventions

Intergroup Interventions

Summary

Questions for Discussion

For Further Reading

Exercise: Team Intervention (Facilitation and Team Development)

CHAPTER 12 • Whole Organization and Multiple Organization Interventions

Characteristics of Contemporary Large-Scale Interventions

Strategic Change Interventions

Quality and Productivity Interventions

Interventions in Mergers and Acquisitions

Transorganization or Interorganization Development

Dialogic OD Consultation and Interventions

Summary

Questions for Discussion

For Further Reading

CHAPTER 13 • Organization Culture and Design Interventions

Organizational Culture Assessment and Change

Organization Design

Summary

Questions for Discussion

For Further Reading

Exercise: Whole Organization Intervention (Organization Design)

CHAPTER 14 • Sustaining Change, Evaluating, and Ending an Engagement

Sustaining Change After the Intervention

Evaluation

Ending an Engagement: Separation and Exit

Summary

Questions for Discussion

For Further Reading

Exercise: Sustaining Change

CHAPTER 15 • Global Issues in Organization Development

OD’s Challenges in a Global Environment

Dimensions of Global Cultural Difference

OD Values, Interventions, and Culture

Case Examples and Research Findings

Advice for the Global OD Practitioner

Summary

Questions for Discussion

For Further Reading

CHAPTER 16 • The Future of Organization Development

Increasing Complexity of Change

Changing Workforce Demographics

Changing Nature of Work

The Current State of OD: Strengths, Weaknesses, and Opportunities

Conclusion: The Future of OD

Summary

Questions for Discussion

For Further Reading

References

Author Index

Subject Index

About the Author

Supplements

Instructor Resource Site

study.sagepub.com/andersonod5e

Password-protected Instructor Resources include the following:

A Microsoft® Word® test bank is available containing multiple choice, true/false, short answer, and essay questions for each chapter. The test bank provides you with a diverse range of pre-written options as well as the opportunity for editing any question and/or inserting your own personalized questions to effectively assess students’ progress and understanding.
Editable, chapter-specific Microsoft® PowerPoint® slides offer you complete flexibility in easily creating a multimedia presentation for your course.
Teaching notes for cases are designed for instructors to expand questions to students, or initiate class discussion.
Sample course syllabi for semester and quarter courses provide suggested models for use when creating the syllabi for your courses.
Chapter-specific discussion questions help launch classroom interaction by prompting students to engage with the material and by reinforcing important content.
Carefully selected, web-based video links and web articles feature relevant interviews, lectures, personal stories, inquiries, and other content for use in independent or classroom-based explorations of key topics.