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"The author's observation and analysis of the various aspects of listening certainly point out the 'art of administration'. Knowing how to listen and accurately interpret what is heard is a true art. Readers should study this very closely."

Richard Flynn, Assistant Professor

"The author understands and listens to the needs of the educational leader and provides useful tools for coping with the diverse needs and challenges of the educational environment."

Michael Purdy, Professor of Communication

"Tate and Dunklee provide insights into the needs of the speakers and strategies to improve listening effectiveness, illustrating how enhancing listening skills would benefit the entire school culture."

Katherine Taber, Principal

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