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Municipal Benchmarks
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Municipal Benchmarks
Assessing Local Performance and Establishing Community Standards

Second Edition
  • David N. Ammons - Communications, University of North Carolina, Chapel Hill


March 2001 | 512 pages | SAGE Publications, Inc
This book helps elected and appointed government officials and citizens assess and establish standards for the efficient and effective delivery of quality services. Actual benchmarks are provided for numerous services such as libraries, parks and recreation, public works, emergency medical services, courts, animal control, risk management and public transport.
 
Introduction
 
Performance Measurement and Benchmarking
 
Animal Control
 
City Attorney
 
City Clerk
 
Courts
 
Development Administration
 
Emergency Communications
 
Emergency Medical Services
 
Finance
 
Fire Service
 
Fleet Maintenance
 
Gas and Electric Services
 
Human Resource Administration
 
Information Systems
 
Library
 
Management Services
Executive Offices, Budget, Management Audit  
 
Parking Services
 
Parks and Recreation
 
Police
 
Property Appraisal
 
Public Health
 
Public Transit
 
Public Works
Engineering and Miscellaneous Services  
 
Purchasing and Warehousing
 
Risk Management
 
Social Services
 
Solid Waste Collection
 
Streets, Sidewalks and Storm Drainage
 
Traffic Engineering and Control
 
Utilities Business Office
 
Water and Sewer Services
 
Performance Milestones

"For officials who would like to benchmark their government’s performance to external norms and standards, but who lack the resources to do it, I believe this book will prove itself as a valuable resource, both for the large amount of actual performance data included and for the quality of analysis of the indicators themselves. . . . Many helpful reference tools are provided." 

GOVERNMENT FINANCE REVIEW

"The book is a tremendous contribution to the public management profession. David N. Ammons has included all of the salient service benchmarks that will finally give academicians and practitioners alike a reference document for assessing municipal functional performances. I hope that the information will be updated often." 

Sylvester Murray
Cleveland State University

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ISBN: 9780761920786
£132.00

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