Managing Intercultural Conflict Effectively
- Stella Ting-Toomey - California State University, Fullerton, USA
- John G. Oetzel - The University of Waikato, New Zealand
Volume:
5
Other Titles in:
Intercultural Communication | Negotiation and Conflict Resolution | Social Psychology (General)
Intercultural Communication | Negotiation and Conflict Resolution | Social Psychology (General)
August 2001 | 248 pages | SAGE Publications, Inc
This is one of the first books that clearly emphasizes the role of culture and how culture serves as the primary imprint in our habitual conflict responses. It aims to improve understanding and communication among individuals from different cultural backgrounds and explains the culture-based situational conflict model, including the relationship among conflict, ethnicity, and culture; and integrates theory and practice in the discussion of interpersonal conflict in culture, ethnic, and gender contexts. Practical examples are used to illustrate the application of theory.
About the Authors
List of Figures & Tables
Preface
1. Intercultural Conflict. An Introduction
| Practical Reasons |
| Culture: A Learned Meaning System |
| Intercultural Conflict: Basic Assumptions |
2. Intercultural Conflict. A Culture-Based Situational Model
| A Culture-Based Situational Conflict Model: Primary Orientation Factors |
| Situational and Relationship Boundary Features |
| Intercultural Conflict Communication: Process Factors |
| Intercultural Conflict Competence: Four Criteria |
| Conclusion |
3. Intercultural-Intimate Conflict in Personal Relationships
| Intercultural -Intimate Conflict: Primary Factors |
| Intercultural -Intimate Conflict: Situational Features |
| Intercultural -Intimate Conflict: Process Factors |
| Intercultural -Intimate Conflict: Outcome Dimensions |
| Intercultural -Intimate Conflict: Practical Guidelines |
4. Intercultural Conflict in Diverse Work Groups
| What is a Group? |
| Sources of Conflict in a Culturally Diverse Group |
| Culture-Based Situational Features: Influence of Group Inputs on Conflict Process |
| Combined Situational and Process Factors: Influence of Conflict Process on Group Outputs |
| Intercultural Conflict in Diverse Work Groups: Practical Guidelines |
5. Intercultural Conflict Between Managers and Employees in Organizations
| Conflicts Between Managers and Employees |
| Primary Orientation Factors: A Model of Conflict Approaches |
| Conflicts in Multinational Organizations |
| Culturally Diverse Organizations in the United States |
| Intercultural Conflict Between Managers and Employees: Practical Guidelines |
6. Managing Intercultural Conflict Competently
| Knowledge Dimension |
| Mindfulness Dimension |
| Constructive Conflict Skills Dimension |
| Conclusions |
Appendix: Measures of Face Concerns and Facework Behaviors in Four National Cultures
Data Collection Procedures
Results of Panculture Factor Analyses
References
Index
"The authors of this book bring intercultural research and theory together and develop a practical framework for understanding intercultural conflict, leading to some very specific suggestions for how we can deal with it more effectively. Whereas most literature in this area focuses on a specific context, e.g. within the family, within business organizations, or within small groups, this book spans all these contexts. This book is written for people who are involved in intimate relationships, group-work, and manager- employee relationships —in other words, everyone can benefit."
Interaction
Very good text for Conflict Transformation class.
Center for Global Engagement, Florida State University
August 2, 2012
