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Managerial  Communication
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Managerial Communication
Strategies and Applications

Seventh Edition (International Student Edition)
Additional resources:


March 2018 | SAGE Publications, Inc
A market leader in the field, known for its balanced examination of verbal and non-verbal communication, solid research base, and focus on managerial competencies.

 

There is detailed coverage of contemporary communication principles, such as virtual teams, online communication, and visual communication. Along with an emphasis on leadership development, and networking skills, which helps students understand how they can create cohesive teams, listen to employees, and strengthen their career management and interpersonal relationships.

 

New to this edition

  • New chapter on visual communication includes best practices for designing documents, creating graphics and illustrations, and using data effectively and ethically.
  • New coverage of virtual presentations and virtual teams as well as expanded coverage of video conferencing and social media ensures students are prepared to effective use technology in the workplace.
  • Updated examples and citations throughout reflect the latest research in managerial communication

The book is complemented by online resources, including Test banks, Sample course syllabi, PowerPoint® slides, multimedia content, discussion questions and class activities for instructors and Mobile-friendly practice quizzes and further web resources for students.

 

Suitable for Managerial Communication modules

 
Part I: Managing in Contemporary Organizations
 
Chapter 1. Communicating in Contemporary Organizations
A Brief History of Managerial Communication

 
Factors Affecting Communication Contingencies

 
The Importance of Studying Managerial Communication

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 2. Understanding the Managerial Communication Process
Levels of Managerial Communication

 
A Strategic Approach

 
Feedback and Measures of Effectiveness

 
Critical Errors in Communication

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 3: Communicating with Technology
A Framework for Using Technologically Mediated Communication

 
Matching Technology and the Message

 
Communicating with Technology at Work

 
Considerations for Technology Use

 
The Management Challenge

 
Summary

 
Cases for Small Group Discussion

 
 
Part II: Group Communication Strategies
 
Chapter 4. Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams

 
Strategic Considerations for Meeting

 
Strategic Considerations for Face-to-Face Meetings

 
Strategic Considerations for Virtual Meetings

 
Group Decision-Making Formats

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 5: Making Presentations
Plan Your Presentation

 
Organize Your Presentation

 
Prepare Your Visual Aids

 
Deliver Your Presentation

 
Media Presentations

 
Team Presentations

 
Impromptu Speaking

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 6. Communicating Visually
Document Design

 
Using Graphics

 
Summary

 
Cases for Small Group Discussion

 
 
Part III: Writing for Managers
 
Chapter 7: Writing in the Workplace
The Unique Role of Managerial Writing

 
Stage One: Planning

 
Stage Two: Composing

 
Stage Three: Revising

 
Collaborative Writing

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 8: Writing Routine Messages
Audience Adaptation

 
Organizational Strategies

 
Specific Types: Direct Messages

 
Specific Types: Indirect Messages

 
Letter Formats

 
Internal Correspondence

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 9: Writing Reports and Proposals
The Report Writing Process

 
Strategic Considerations

 
Memo and Letter Reports

 
Elements of the Formal Report

 
Visual Aids

 
Summary

 
Cases for Small Group Discussion

 
 
Part IV: Understanding Messages
 
Chapter 10. Listening
Benefits of Listening

 
 
Barriers to Listening
Preparing to Listen

 
Specific Techniques for Active Listening

 
Specific Techniques for Interactive Listening

 
Listening to Informal Communication

 
Listening to the Total Environment

 
Developing a Listening Climate

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 11: Communicating Nonverbally
The Importance of Nonverbal Communication

 
The Functions of Nonverbal Cues

 
Movement

 
Spatial Messages

 
Personal Appearance

 
Voice

 
Applications of Nonverbal Communication Research

 
Nonverbal Signs of Deception

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 12: Communicating Across Cultures
Rationale

 
What is Culture?

 
Intercultural Myths

 
Some of the Ways in Which We Differ

 
Should You Learn the Language

 
Nonverbal Sensitivity

 
What is a Good Intercultural Communicator?

 
Developing Interculturally Sensitive Managers

 
Summary

 
Cases for Small Group Discussion

 
 
Part V: Communicating Interpersonally
 
Chapter 13: Managing Conflict
Benefits of Conflict

 
The Relationship Between Communication and Conflict

 
Sources of Conflict

 
Strategies in Conflict Resolution

 
Problem Solving: The Win-Win Strategy

 
Conflict and Management Success

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 14: Negotiating
Negotiation and Networking

 
Negotiation and Conflict

 
A Strategic Model for Negotiations

 
Layer 1: Culture and Climate

 
Layer 2: Sender, Receiver, and Purpose

 
Layer 3: Time, Environment, Content, and Channel

 
Layer 4: Core Strategies

 
Summary

 
Cases for Small Group Discussion

 
 
Chapter 15: Conducting Interviews
Barriers to Effective Interviews

 
Strategies for Effective Interviews

 
Employment Interviews

 
Performance Review Interviews

 
Networking

 
Summary

 
Cases for Small Group Discussion

 

Supplements

Instructor Resource Site

For lecturers:

  • Test banks
  • Sample course syllabi
  • PowerPoint® slides
  • Multimedia content
  • Discussion questions
  • Class activities
Student Study Site

For students:

  • Mobile-friendly practice quizzes
  • Further web resources

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Paperback
ISBN: 9781544339542
£97.00