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Improving Public Sector Productivity

Improving Public Sector Productivity
Concepts and Practice

August 1993 | 288 pages | SAGE Publications, Inc
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
The Politics of Productivity
Productivity Concepts and Applications
Measuring Productivity
Improving the Work Process
Training and Motivating the Worker
Empowering the Worker
Management Options for Obtaining Resources
Managing for Productivity

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ISBN: 9780803945739

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