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Improving Organizational Performance
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Improving Organizational Performance
A Practical Guidebook for the Human Services Field



January 1998 | 141 pages | SAGE Publications, Inc
This practical guide to recently developed management principles takes the reader beyond the basics of Total Quality Management to the underlying core concepts. The book provides a basic reference and field guide for social and mental health service organizations that are interested in learning about and applying sound management principles. In addition to theory, it presents procedures for putting quality practices in place, illustrates points with examples from the field, and includes a complete case study to help organizations learn the quality improvement team process.
 
Why Perfomance Improvement?
 
Who Are Our Customers?
 
Identifying Customer Requirements
 
Charting a Course for the Organization
The Vital Role of Leadership

 
 
Leading Change in the Organizational Culture
 
Measuring Organizational Performance
 
Constructing the Infrastructure for Organizational Improvement
 
Intergrating the Tools and Techniques of Performance Improvement
Case Study

 
 
References and Resources

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Paperback
ISBN: 9780761907510
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ISBN: 9780761907503
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