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Human Resource Management
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Human Resource Management
Functions, Applications, and Skill Development

Fourth Edition


January 2021 | 696 pages | SAGE Publications, Inc
Written for both HRM majors and non-majors, Human Resource Management: Functions, Applications, and Skill Development equips students with the skills they need to recruit, select, train, and develop employees. Best-selling authors Robert N. Lussier and John R. Hendon explore the important strategic functions that HRM plays in today's organizations. A wide variety of applications and exercises keep readers engaged and help them practice skills they can use in their personal and professional lives. The Fourth Edition brings all chapters up to date according to the SHRM 2018 Curriculum Guidebook; expands coverage on topics such as diversity and inclusion, AI, employee engagement, and pay equity; and features 17 new case studies on a range of organizations, including Starbucks and its response to the COVID-19 pandemic.

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Preface
 
Acknowledgments
 
About the Authors
 
PART I . HUMAN RESOURCES, STRATEGIC PLANNING, AND LEGAL REQUIREMENTS
 
CHAPTER 1 . What Is Human Resource Management?
Why Study Human Resource Management (HRM)?

 
HRM Past and Present

 
The Changing World of HRM

 
Understanding HR’s Critical Factors

 
HRM Skills

 
Line Managers’ HRM Responsibilities

 
HR Managers’ Responsibilities: Disciplines Within HRM

 
Resources for HRM Careers

 
Practitioner’s Model for HRM

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 1.1 Straton Industries Shows Why Even Small Businesses Need HR

 
Case 1.2 Fracturing the Labor Market— Employment in the Oil Services Industry

 
Skill Builder 1.1 Getting to Know You

 
Skill Builder 1.2 Comparing HR Management Skills and HR Responsibilities

 
 
CHAPTER 2 . Strategy-Driven Human Resource Management
An Introduction to Strategic Planning: The Organization and Its Environment

 
Organizational Strategy

 
Strategy Types

 
Structure

 
Organizational Culture

 
An Introduction to HR Technology

 
Human Resource Management Systems (HRMS)

 
Measurement Tools for Strategic HRM

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 2.1 Catalya Hats: Pulling a Rabbit Out of the Hat or Coming Up Empty-Handed?

 
Case 2.2 Structure and Culture at Old Town Cape

 
Skill Builder 2.1 Writing Objectives

 
Skill Builder 2.2 Strategic Planning at Your College

 
 
CHAPTER 3 . The Legal Environment
The HRM Legal Environment and a User’s Guide for Managing People

 
Major Employment Laws

 
Equal Employment Opportunity Commission (EEOC)

 
Sexual Harassment

 
Religious Discrimination

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 3.1 You Can’t Get There From Here: Uber Slow on Diversity

 
Case 3.2 St. Louis Police Face $20 Million Sexual Orientation Discrimination Verdict

 
Skill Builder 3.1 The Four-Fifths Rule

 
Skill Builder 3.2 Diversity Awareness

 
 
PART II . STAFFING
 
CHAPTER 4 . Workforce Planning: Job Analysis, Job Design, and Employment Forecasting
Workforce Planning: Workflow Analysis

 
Job Analysis

 
Job Design and Redesign

 
Designing Motivational Jobs

 
HR Forecasting

 
Reconciling Internal Labor Supply and Demand

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 4.1 Walmart’s Everyday Hiring Strategy: Fueling Future Consumer Demand With Passion and Talent

 
Case 4.2 Seasonal Staffing at Target Corp.

 
Skill Builder 4.1 Job Analysis

 
Skill Builder 4.2 Job Characteristics Model (JCM)

 
Skill Builder 4.3 O*NET

 
 
CHAPTER 5 . Recruiting Job Candidates
The Recruiting Process

 
Organizational Recruiting Considerations

 
Internal or External Recruiting?

 
Challenges and Constraints in Recruiting

 
Evaluation of Recruiting Programs

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 5.1 Under- or Overmanaging the Hiring Process

 
Case 5.2 Trying to Build When Nobody Wants to Work

 
Skill Builder 5.1 Online Job Search

 
Skill Builder 5.2 Résumé

 
 
CHAPTER 6 . Selecting New Employees
The Selection Process

 
Looking for Fit

 
Uniform Guidelines on Employee Selection Procedures

 
Applications and Preliminary Screening

 
Testing and Legal Issues

 
Selection Interviews

 
Background Checks

 
Selecting the Candidate and Offering the Job

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 6.1 A Kink in Links of London’s Selection Process

 
Case 6.2 Hiring for Fit: How Zappos Screens and Makes Hiring Decisions

 
Skill Builder 6.1 Interview Questions for Use When Hiring a Professor to Teach This Course

 
Skill Builder 6.2 Interviewing

 
 
PART III . I DEVELOPING AND MANAGING
 
CHAPTER 7 . Learning, Training, and Development
The Need for Training and Development

 
The Training Process

 
Needs Assessment

 
Learning and Shaping Behavior

 
Design and Delivery of Training

 
Assessing Training

 
Talent Management and Development

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 7.1 Doing Crunches at Nestlé: Continuous Improvement of Human Assets

 
Case 7.2 Training Staff at Bon Bons of Cape

 
Skill Builder 7.1 The Training Process

 
Skill Builder 7.2 Career Development

 
 
CHAPTER 8 . Performance Management and Appraisal
Performance Management Systems

 
The Performance Appraisal Process

 
Reasons for Conducting Performance Appraisals

 
What Do We Assess?

 
How Do We Use Appraisal Methods and Forms?

 
Who Should Assess Performance?

 
Performance Appraisal Problems

 
Debriefing the Appraisal

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 8.1 Not Spilling the Beans at Jelly Belly: Developing a More Accurate Performance Appraisal System

 
Case 8.2 Appraising Performance at Tilt & Raise Blind Company

 
Self-Assessment and Skill Builder 8.1 Peer and Self-Assessments

 
Skill Builder 8.2 Debriefing the Appraisal

 
 
CHAPTER 9 . Rights and Employee Management
Commonly Accepted Employee Rights

 
Management Rights

 
Coaching, Counseling, and Discipline

 
Leadership and Management

 
Teams and Organizational Change

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 9.1 Balancing Rights and Privileges

 
Case 9.2 You’re Fired! Darcy’s Restaurant Follows Policy

 
Skill Builder 9.1 Coaching

 
Skill Builder 9.2 Disciplining

 
Skill Builder 9.3 Situational Management

 
Skill Builder 9.4 Developing a Habit

 
 
CHAPTER 10 . Employee and Labor Relations
Labor Relations: A Function of Trust and Communication

 
Job Satisfaction

 
Legal Issues in Labor Relations

 
Unions and Labor Rights

 
Management Rights and Decertification Elections

 
Managing Conflict

 
Negotiations

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 10.1 Willful Violation, or a Problem That Can Be Corrected?

 
Case 10.2 Conflict Resolution at Cool Brands Shoppe

 
Skill Builder 10.1 Conflict Resolution

 
Skill Builder 10.2 Negotiating

 
 
PART IV . COMPENSATING
 
CHAPTER 11 . Compensation Management
Compensation Management

 
Motivation and Compensation Planning

 
Compensation Strategy

 
Legal and Fairness Issues in Compensation

 
Pay Equity, Comparable Worth, and Other Legal Issues

 
Job Evaluation

 
Developing a Pay System

 
Pay Structure

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 11.1 Discounting Everything but Compensation at Costco

 
Case 11.2 Unilever: Leveling the Playing Field in the Battle for Equitable Pay

 
Skill Builder 11.1 Job Evaluation

 
Skill Builder 11.2 Product Market Competition Limits

 
 
CHAPTER 12 . Incentive Pay
Incentive Compensation

 
Individual or Group-Based Incentives?

 
Common Types of Individual Incentives

 
Common Types of Group Incentives

 
Challenges in Creating Incentive Pay Systems

 
Guidelines for Creating Motivational Incentive Systems

 
Executive Compensation

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 12.1 Best Buy or Best Scam? Trying to Get Commission Results on So-Called Noncommission Pay

 
Case 12.2 Buffer's Transparent Compensation Packages

 
Skill Builder 12.1 Calculating Individual Incentives

 
Skill Builder 12.2 Developing a Compensation Plan With an Incentive

 
Skill Builder 12.3 Giving Praise

 
 
CHAPTER 13 . Employee Benefits
The Strategic Value of Benefits Programs

 
Old Age, Survivors, and Disability Insurance (OASDI)

 
Other Statutory Benefits

 
Voluntary Benefits

 
Administration and Communication of Benefits

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 13.1 It Is Not Just About the Bling Anymore: Benefits and Perks—The Competitive Edge in Employee Recruitment

 
Case 13.2 Culture the Joyful Way at Menlo Innovations

 
Skill Builder 13.1 Developing Flexible Employee Benefit Plans

 
Skill Builder 13.2 Selecting Flexible Employee Benefit Plans

 
 
PART V . PROTECTING AND EXPANDING ORGANIZATIONAL REACH
 
CHAPTER 14 . Workplace Safety, Health, and Security
Workplace Safety and OSHA

 
Employee Health

 
Stress

 
Workplace Security and Violence

 
Workplace Cybersecurity and Policies

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 14.1 Starbucks Handles the Coronavirus

 
Case 14.2 You Are Not Hurt? Good—You’re Fired!

 
Skill Builder 14.1 Developing a Stress Management Plan

 
Skill Builder 14.2 Safety, Health, and Security

 
 
CHAPTER 15 . Ethics, Diversity, Inclusion, and Social Responsibility
Ethical Organizations

 
Ethical Approaches

 
Creating and Maintaining Ethical Organizations

 
Just Because It’s Legal Doesn’t Mean It’s Ethical!

 
Diversity and Inclusion

 
Corporate Social Responsibility (CSR)

 
Levels of Corporate Social Responsibility

 
Sustainability

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 15.1 Chr. Hansen Holdings Is World’s Most Sustainable Company

 
Case 15.2 Intel’s Code of Conduct and Ethics

 
Skill Builder 15.1 Ethics and Whistle-Blowing

 
Skill Builder 15.2 Code of Ethics and Corporate Social Responsibility

 
 
CHAPTER 16 . Global Issues for Human Resource Managers
Globalization of Business and HRM

 
Legal, Ethical, and Cultural Issues

 
Global Staffing

 
Developing and Managing Global Human Resources

 
Compensating Your Global Workforce

 
Trends and Issues in HRM

 
Chapter Summary

 
Review

 
Case 16.1 Sand by Saya: The Challenges of a Small Business Going Global

 
Case 16.2 Going Global: Fire Chew Candy Company

 
Skill Builder 16.1 The Global HRM Environment

 
Skill Builder 16.2 Cultural Diversity Awareness

 
Skill Builder 16.3 The Most Important Things I Learned From This Course

 
 
Appendix: SHRM 2018 Curriculum Guidebook and Template for Undergraduate and Graduate Programs
 
Glossary
 
References
 
Name Index
 
Company Index
 
Subject Index

Supplements

Instructor Resource Site
edge.sagepub.com/lussierhrm4e


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