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High Impact Internal Evaluation
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High Impact Internal Evaluation
A Practitioner's Guide to Evaluating and Consulting Inside Organizations


Other Titles in:
Evaluation (General)

November 1999 | 344 pages | SAGE Publications, Inc
Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows how to effectively use internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance. It combines theory with the author's extensive experience to provide an indispensable resource for novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs.
 
Opportunities, Obstacles, and Observations
 
Internal Evaluation History and the New Paradigm
 
Understanding the Internal Evaluation Context
 
Evaluation, Conflict and the Change Process in Organizations
 
Understanding Internal Evaluation
 
The Craft of Internal Consulting to Organizations
 
Designing High Impact Internal Evaluations
 
Effective Communication of Evaluation Results
 
Establishing, Administering, and Leading an Internal Evaluation Office
 
High Impact Internal Evaluation
A Synthesis

 

"The author combines his long experience and deep knowledge of the literature in a manner that gives people the insight needed to ply the evaluation trade effectively as in-house staff in large bureaucratic organizations." 

Jonathan A. Morell
Industrial Technology Institute

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