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High Impact Internal Evaluation

High Impact Internal Evaluation
A Practitioner's Guide to Evaluating and Consulting Inside Organizations

Other Titles in:
Evaluation (General)

November 1999 | 344 pages | SAGE Publications, Inc
Today rapidly changing organizations need the best tools for driving high performance, meeting customer needs, measuring outcomes and improving service delivery. This book shows how to effectively use internal evaluation to determine a business or program's effectiveness, efficiency, economy and performance. It combines theory with the author's extensive experience to provide an indispensable resource for novice internal evaluators, experienced evaluation professionals and for managers responsible for evaluating their own programs.
Opportunities, Obstacles, and Observations
Internal Evaluation History and the New Paradigm
Understanding the Internal Evaluation Context
Evaluation, Conflict and the Change Process in Organizations
Understanding Internal Evaluation
The Craft of Internal Consulting to Organizations
Designing High Impact Internal Evaluations
Effective Communication of Evaluation Results
Establishing, Administering, and Leading an Internal Evaluation Office
High Impact Internal Evaluation
A Synthesis


"The author combines his long experience and deep knowledge of the literature in a manner that gives people the insight needed to ply the evaluation trade effectively as in-house staff in large bureaucratic organizations." 

Jonathan A. Morell
Industrial Technology Institute

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ISBN: 9780761911531
ISBN: 9780761911524

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