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Government at Work
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Government at Work
Best Practices and Model Programs



January 1998 | 245 pages | SAGE Publications, Inc
This book presents persuasive arguments in support of public service and those who

work within it. Clearly, some services should come under government control: public safety, highways, armed and emergency service, water, sewage, parks, schools. Others, however, are operating in answer to problems that society fails to solve. The public sector requires complex problem-solving processes - never simple solutions - and, despite the negative image imprinted on the public consciousness, Government at Work shows how so-called bureaucrats do a difficult job well.

Marc Holzer and Kathe Callahan compile evidence that creativity, productivity and

excellence are not strangers to government programmes. The public sector's innovative

problem-solving should be exploited in the attack of similarly complicated problems as

they emerge in our society.

 
Government as Problem Solver
 
Management for Quality
 
Human Resource Management
 
Adapting Technology
 
Building Partnerships
 
Measurement for Performance
 
Comprehensive Improvement
 
Conclusion
An Effective Public Sector  

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