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Government at Work

Government at Work
Best Practices and Model Programs

  • Marc Holzer - Rutgers University, Newark, NJ, USA, Rutgers University, Newark, USA
  • Kathe Callahan - Rutgers University, Newark, NJ, USA, Rutgers University, Newark, USA

January 1998 | 245 pages | SAGE Publications, Inc
This book presents persuasive arguments in support of public service and those who

work within it. Clearly, some services should come under government control: public safety, highways, armed and emergency service, water, sewage, parks, schools. Others, however, are operating in answer to problems that society fails to solve. The public sector requires complex problem-solving processes - never simple solutions - and, despite the negative image imprinted on the public consciousness, Government at Work shows how so-called bureaucrats do a difficult job well.

Marc Holzer and Kathe Callahan compile evidence that creativity, productivity and

excellence are not strangers to government programmes. The public sector's innovative

problem-solving should be exploited in the attack of similarly complicated problems as

they emerge in our society.

Government as Problem Solver
Management for Quality
Human Resource Management
Adapting Technology
Building Partnerships
Measurement for Performance
Comprehensive Improvement
An Effective Public Sector


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ISBN: 9780761902416
ISBN: 9780761902409