-Includes a complete chapter (Chapter 4) on managing the operations workforce—an important topic for the well-rounded operations manager
-Applies "The Balanced Scorecard" approach to operations in Chapter 5, introducing students to a performance measure that balances customer, internal process, and learning and growth measures against traditional financial measures
-Covers sustainable operations in Chapter 7, including discussions of "green" operations and why they are important for any new operations manager
-Includes end-of-chapter projects and exercises that help students apply concepts to real-life situations
-Provides students with ample review opportunities through additional end-of-chapter features such as review questions, key terms, and summary points
Essentials of Operations Management is appropriate for undergraduate or MBA students taking Operations Management, Production and Operations Management, or Operations Strategy courses in schools of business.