Situating the content within the ambit of new public management, liberalization, good governance and globalization, the book examines the concept of e-governance as a citizen-centric task of the government where technology works as a bridge between the state and the individual. It extensively probes into various dimensions of governance and innovative techniques adopted by states in modern times. It also attempts to address a host of issues and challenges of governance which were exacerbated due to the onslaught of the COVID-19 pandemic.
The overarching argument of this textbook is that electronic governance has ensured good governance by adopting information and communication technologies coupled with sound managerial practices, making it more citizen-oriented and responsive.
• Offers a compact analysis of emerging themes such as e-learning, e-commerce, e-health, geographical information systems and cyber security
• Provides a blend of normative and empirical case studies, and relevant examples
• Includes robust pedagogical tools such as key themes, learning objectives, case studies, charts, model questions and web links