You are here

Crisis Management

Crisis Management
Resilience and Change

June 2019 | 264 pages | SAGE Publications, Inc
Modern organizational crises are complex, diverse, and frequent. Ineffective crisis management can result in catastrophic loss. Crisis Management: Resilience and Change introduces students to best practices for preventing, containing, and learning from crises in our global, media-driven society. While covering the strengths of existing works on crisis management, such as systems, leadership, communication, and stakeholder perspective, this innovative new text goes beyond to include global, ethical, change, and emotional aspects of crisis communication. Using her proven transformative crisis management framework, Sarah Kovoor-Misra illustrates how organizations of all sizes can be adaptable, proactive, resilient, and ethical in the face of calamity.
About the Author
Chapter 1. The Nature of Organizational Crises: Understanding Its Structure
What Are the Attributes of a Crisis?

What Are the Causes of Crises?

What Are the Consequences of a Crisis?

What Are the Forms and Types of Crises?

What Are the Phases of a Crisis?


Chapter 2. Organizational Crises as Change
Why Is a Crisis a Change for Organizations?

How Can Organizational Decline Cause Crises?

How Can Organizational Growth Cause Crises?

How Do Crisis Situations Differ From Other Forms of Change?

What Are the Implications for Crisis Management?


Chapter 3. Transformative Crisis Management: An Overview
What Does it Mean to be Transformative?

What Are Some Benefits of a TCM Approach?

What Are the Intellectual Roots of a TCM Approach?

What Are the Phases of Transformative Crisis Management?

What Are Some Critical Processes that Foster TCM?

What Are Some Key Differences Between a Nontransformative Crisis Management and a TCM Approach?


Chapter 4. Transformative Leaders
How Are Leaders a Resource during TCM?

What Is a Transformative Mind-Set?

What Are Some Important Transformative Values?

What Are Some Important Leadership Traits?

What Are Some Important Leadership Abilities?

What Are Some Important Sources of Power?

How Can Leadership Capacity for TCM be Built?


Chapter 5. Transformative Individuals
How Are Individuals a Resource during TCM?

What Mind-Sets and Values Are Important?

What Are Some Important Personality Traits?

What Are Some Important Abilities?

How Can Organizations Support Transformative Individuals?


Chapter 6. Organizational Culture, Identity, and Character
What Are Organizational Culture, Identity, and Character?

How Are Organizational Culture, Identity, and Character Resources During TCM?

How Can a Transformative Organizational Culture, Identity, and Character be Built?


Chapter 7. Positive Stakeholder Relationships and Adaptable Infrastructure
Positive Stakeholder Relationships

Adaptable Infrastructure as a Resource during Crisis Management

Concluding Crisis Preparedness

PART III. UNDER PRESSURE: Crisis Containment, Recovery and Growth
Chapter 8. Crisis Containment: Managing Crises in Positive Ways
Why Is Containing a Crisis Challenging?

What Is Effective Crisis Containment?

What Are the Stages of Crisis Containment?

How Can Leaders Effectively Contain a Crisis?


Chapter 9. Postcrisis Recovery: Addressing Damage, Deriving Positive Outcomes
What Are Some Areas of Damage that May Need to be Addressed?

What Are Some Positive Outcomes that can be Attained?

How Can Leaders Repair Operational and Physical Damage?

How Can Psychosocial Damage Be Healed During Recovery?

How Can Leaders Effectively Facilitate Postcrisis Recovery?


Chapter 10. Postcrisis Growth: Fixing, Rebuilding, Renewing
What Is Postcrisis Growth?

How Can Leaders Facilitate Learning During Postcrisis Growth?

How Can Leaders Fix Problems and Rebuild Resources During Postcrisis Growth?

How Can Leaders Foster Renewal and Vitality During Postcrisis Growth?

What Steps Can Leaders Take to Facilitate Postcrisis Growth?


Organizational Postcrisis Growth Assessment


“A refreshing take on crisis leadership, Crisis Management: Resilience and Change goes beyond the typical crisis communication books in its focus on a much-needed ethical and global approach to leadership in crisis management. With well-known international examples of contemporary crises, Sarah Kovoor-Misra takes us into the mindset and the role of effective leaders and their decision-making strategies in times of crisis. This must-read book fills an important need at a time when leadership in crisis management is sorely needed. Well organized and easy-to-read, it should be on every leader and every student’s list.”

Amiso M. George
Texas Christian University

Crisis Management contains real-world information with a strong understanding of today’s on-line and traditional media.”

Andrea Obston
Quinnipiac University

Crisis Management: Resilience and Change provides truly teachable moments moving beyond reactivity in crisis situations, providing leaders and organizations for betterment and progress following a crisis.”

Diana Lynne Bruns
Southeast Missouri State University

“This is a solid text that goes beyond crisis management. It provides important information on leading and managing in a dynamic environment, and is appropriate for all business students interested in becoming leaders capable of guiding their organizations in turbulent times.”

Herbert Rau
Utica College

Faculty is yet to deliberate on adopting the text. The book is a good read and can position students and individuals on the path to manage crisis at all levels.

Dr Jonathan Chibuzo Okeke
Leadership Studies Dept, Beulah Heights University
September 11, 2019

For instructors

Please select a format:

Select a Purchasing Option

SAGE Knowledge is the premier social sciences platform for SAGE and CQ Press book, reference and video content.

The platform allows researchers to cross-search and seamlessly access a wide breadth of must-have SAGE book and reference content from one source.