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Communication and Interpersonal Skills in Social Work
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Communication and Interpersonal Skills in Social Work

Fifth Edition


April 2019 | Learning Matters
 
Introduction
 
Chapter 1: Commuinication Skills: Don't they just come naturally?
 
Chapter 2: What do we know about effective communication?
 
Chapter 3: The human face of social work: understanding emotions, intentions and non-verbal communication
 
Chapter 4: Getting started
 
Chapter 5: Making progress and managing endings
 
Chapter 6: Communicating with families and children
 
Chapter 7: Working with groups
 
Chapter 8: Working with people with 'special communication needs': communicative minorities
 
Chapter 9: Working with mandated clients
 
Chapter 10: Safety and risk: Working with hostility and deception
 
Chapter 11: The demands and rewards of interpersonal work
 
Appendix 1 Professional capabilities framework
 
Appendix 2 Subject benchmark for social work

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ISBN: 9781473981713
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