Emotional intelligence is increasingly being recognised as a key determinant to professional success in today’s high-stress environment. This fourth, thoroughly revised, edition of a highly acclaimed book is an essential guide to recognise, understand and manage emotions.
Emotional Intelligence: The Concept
Emotional Intelligence and Your Personality
Emotional Intelligence and Interpersonal Relations
Know How Emotions Affect Physical Health
Emotional Skills That Managers Should Learn
Know Your EQ: Emotional Quotient Test