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PLEASE NOTE: Sage Distribution including Books Customer Services will be closed for a stocktake from 29th November to 1st December. Any orders placed during this period will be dealt with as normal when service resumes on 4th December. Thank you for your patience and we apologise for any inconvenience caused.

Tom Baum University of Strathclyde, UK

Tom Baum is Professor in the Department of Human Resource Management at Strathclyde Business School, University of Strathclyde . He is Programme Director of their Executive Masters in Leadership for Hospitality and Tourism, and has published eight books on tourism development, human resources, training and international tourism themes. He has also published and/or presented over 200 papers in international journals in the areas of hospitality and HRM, tourism education and training; hospitality management; tourism development and planning.