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In order to upgrade our systems, SAGE will not be fulfilling orders between April 24th and May 7th 2018. As soon as we are operational again, all orders placed during this period will be dealt with as normal. If you do need help between these dates please contact us. Thank you for your patience and we apologise for the inconvenience caused.

Su Mi Dahlgaard-Park Lund University, Sweden

Su Mi Dahlgaard-Park is currently a professor at the Institute of Service Management, Lund University, Sweden. She is co-founder and has been co-chair of the international QMOD-ICQSS conferences since 1997. She is one of the leading scholars within the research areas of quality and services management, knowledge management (KM), human resource management (HRM), and other related research areas, where she has published more than 150 scientific articles and books. Several of her papers are ranked as the top 10 most downloaded or most cited articles. Elected as academician of IAQ (International Academy for Quality) since 2004, she also serves as chief editor for the International Journal of Quality and Service Sciences. In addition, she is co-editor of the journal Quality, Innovation and Prosperity and associate editor for Total Quality and Business Excellence and The Asian Journal of Quality.