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Reinventing Public Service Delivery in India

Reinventing Public Service Delivery in India
Selected Case Studies

First Edition
Edited by:
  • Vikram Chand - Senior Public Sector Management Specialist, The World Bank, India

June 2018 | 404 pages | SAGE Publications Pvt. Ltd
This volume focuses on sucessful cases of innovative change in public service delivery and offers comment on initatives to continue change and further develop best practice.
Vikram K Chand
Institutional Innovations in Public Service Delivery in India
Cases and Lessons

Rahul Mukherji
Promoting Competition in India's Telecom Sector
Subhash Bhatnagar
Electronic Delivery of Citizen Services
Andhra Pradesh's E-Seva Model

Jonathan Caseley
Re-Inventing Service Delivery in an Indian State
Reform at the Department of Registration and Stamps in Maharashtra

Suresh Balakrishnan
Making Service Delivery Reforms Work
The Bangalore Experience

Rajeev Sadanandan and N Shivkumar
Rogi Kalyan Samitis
A Case Study on Hospital Reforms from Madhya Pradesh, India

Prema Clarke and Jyotsna Jha
Rajasthan's Experience in Improving Service Delivery in Education
A K Venkatsubramaniam
The Political Economy of the Public Distribution System in Tamil Nadu
Sangeeta Goyal
Human Development in Tamil Nadu and Karnataka
A Comparison

Vikram Menon
Anti-Corruption in India
Issues and Strategies

E Sridharan
Electoral Finance Reform
The Relevance of International Experience


The book presents some useful and interesting case studies…even though the focus of the book is India, the examples presented and the lessons and outcomes of these studies are relevant to most developing countries, particularly in the South Asian Region. It makes for interesting reading and would be useful to anyone interested in public service delivery, including academics, policymakers and practitioners.

South Asia Economic Journal

This book presents an excellent collection of case studies of successful innovations in the public service delivery mechanism in India, from a study initiated by the World Bank. The overarching goal for this report was to identify common factors across cases that explained why these innovations worked.

IIMB Management Review

This volume focuses on cases in successful innovations in public service delivery in India and draws lessons to initiate scaling-up and replication…. By presenting ten detailed case studies of how public services have been transformed across a range of sectors, this volume provides a deeper understanding of the key causal factors and processes involved in reform over time as well as some of the basic systemic issues that can potentially complicate the implementation of reform.

The Pakistan Development Review

The volume “seeks to give the reader a deeper understanding of the key causal factors and processes involved in reform over time, as well as some of the basic systemic issues that can potentially complicate the implementation of reform” and it does so remarkably.

Management & Labour Studies

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