Based on the author`s several years of experience as a quality practitioner with some of India`s leading companies, this book is both pragmatic and experiential. Taking a problem solving approach it stresses that a successful quality program is only possible if it is a well thought out, planned and coherent process. It addresses key issues related to quality and quality management in a simple and jargon free manner.
The book will be indispensable for those working in the areas of quality management, corporate strategy, production and operations management and human resource management. CEOs, managers and executives at all levels will find this book an engaging and valuable read.