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Managerial Communication
Strategies and Applications

Seventh Edition
Additional resources:


February 2018 | 488 pages | SAGE Publications, Inc
A Practical, Strategic Approach to Managerial Communication

Managerial Communication: Strategies and Applications
focuses on communication skills and strategies that managers need to be successful in today’s workplace. Known for its holistic overview of communication, solid research base, and focus on managerial competencies, this text continues to be the market leader in the field. In the Seventh Edition, author Geraldine E. Hynes and new co-author Jennifer R. Veltsos preserve the book’s strategic perspective and include new updates to reflect the modern workplace. 

The new edition adds a chapter on visual communication that explains how to design documents, memorable presentations, and impactful graphics. New coverage of virtual teams, virtual presentations, and online communication help students avoid common pitfalls when using technology.  

“This is probably the best book on Managerial Communication in the market.” 

–Astrid Sheil, California State University San Bernardino
 
Preface to the Seventh Edition
 
What’s New in This Edition
 
Acknowledgments
 
About the Authors
 
PART I. MANAGING IN CONTEMPORARY ORGANIZATIONS
 
Chapter 1. Communicating in Contemporary Organizations
A Brief History of Managerial Communication

 
Factors Affecting Communication Contingencies

 
The Importance of Studying Managerial Communication

 
Summary

 
 
Chapter 2. Understanding the Managerial Communication Process
Levels of Managerial Communication

 
A Strategic Approach

 
Feedback and Measures of Effectiveness

 
Critical Errors in Communication

 
Summary

 
 
Chapter 3. Communicating With Technology
A Framework for Using Technologically

 
Mediated Communication

 
Matching Technology and the Message

 
Communicating with Technology at Work

 
Considerations for Technology Use

 
The Management Challenge

 
Summary

 
 
PART II. COMMUNICATING WITH GROUPS
 
Chapter 4. Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams

 
Strategic Considerations for Meetings

 
Strategic Considerations for Face-to-Face Meetings

 
Strategic Considerations for Virtual Meetings

 
Group Decision-Making Formats

 
Summary

 
 
Chapter 5. Making Presentations
Plan Your Presentation

 
Organize Your Presentation

 
Anticipate Questions

 
Prepare Your Visual Aids

 
Deliver Your Presentation

 
Media Presentations

 
Team Presentations

 
Impromptu Speaking

 
Summary

 
 
Chapter 6. Communicating Visually
Document Design

 
Using Graphics

 
Designing Graphics for Accessibility

 
Copyright Considerations for Graphics

 
Summary

 
 
PART III. WRITING AS A MANAGER
 
Chapter 7. Writing in the Workplace
The Unique Role of Managerial Writing

 
Stage 1: Planning

 
Stage 2: Composing

 
Stage 3: Revising

 
Collaborative Writing

 
Summary

 
 
Chapter 8. Writing Routine Messages
Audience Adaptation

 
Organizational Strategies

 
Specific Types: Direct Messages

 
Specific Types: Indirect Messages

 
Letter Formats

 
Internal Correspondence

 
Summary

 
 
Chapter 9. Writing Reports and Proposals
The Report-Writing Process

 
Strategic Considerations

 
Memo and Letter Reports

 
Elements of the Formal Report

 
Visual Aids

 
Summary

 
 
PART IV. UNDERSTANDING MESSAGES
 
Chapter 10. Listening
Benefits of Listening

 
Barriers to Listening

 
Preparing to Listen

 
Specific Techniques for Active Listening

 
Specific Techniques for Interactive Listening

 
Listening to Informal Communication

 
Listening to the Total Environment

 
Developing a Listening Climate

 
Summary

 
 
Chapter 11. Communicating Nonverbally
The Importance of Nonverbal Communication

 
The Functions of Nonverbal Cues

 
Movement

 
Spatial Messages

 
Personal Appearance

 
Voice

 
Applications of Nonverbal Communication Research

 
Nonverbal Signs of Deception

 
Summary

 
 
Chapter 12. Communicating Across Cultures
Rationale

 
What Is Culture?

 
Intercultural Myths

 
Some of the Ways in Which We Differ

 
Should You Learn the Language?

 
Nonverbal Sensitivity

 
What Is a Good Intercultural Communicator?

 
Developing Interculturally Sensitive Managers

 
Summary

 
 
PART V. COMMUNICATING INTERPERSONALLY
 
Chapter 13. Managing Conflict
Benefits of Conflict

 
The Relationship Between Communication and Conflict

 
Sources of Conflict

 
Strategies in Conflict Resolution

 
Problem Solving: The Win–Win Strategy

 
Conflict and Management Success

 
Summary

 
 
Chapter 14. Negotiating
Negotiation and Networking

 
Negotiation and Conflict

 
A Strategic Model for Negotiations

 
Layer 1: Culture and Climate

 
Layer 2: Sender, Receiver, and Purpose

 
Layer 3: Time, Environment, Content, and Channel

 
Layer 4: Core Strategies

 
Summary

 
 
Chapter 15. Conducting Interviews
Barriers to Effective Interviews

 
Strategies for Effective Interviews

 
Employment Interviews

 
Performance Review Interviews

 
Networking

 
Summary

 
 
Index

Supplements

Instructor Resource Site

Password-protected Instructor Resources include the following:

 

  • Test banks provide a diverse range of pre-written options as well as the opportunity to edit any question and/or insert your own personalized questions to effectively assess students’ progress and understanding.
  • Sample course syllabi for semester and quarter courses provide suggested models for structuring your courses.
  • Editable, chapter-specific PowerPoint® slides offer complete flexibility for creating a multimedia presentation for your course.
  • Multimedia content that includes videos and audio files.
  • Discussion questions and class activities reinforce key concepts.

 

Student Study Site

The open-access Student Study Site includes the following:

 

  • Mobile-friendly practice quizzes allow for independent assessment by students of their mastery of course material.
  • Web resources are included for further research and insights. 

 

“This book offers a strong behavioral yet realistic approach to strategic managerial communications. The wealth of information and experience provided is helpful for seasoned practitioners and new managers equally. I highly recommend this book.” 

Silvina Paciencia Bamrungpong
Royal Roads University

“This is a comprehensive, research-based, full-featured textbook for advanced undergraduate or graduate level managerial communication.” 

Abram Anders
University of Minnesota Duluth

“This textbook covers many aspects of communication encountered by a manager and provides sufficient detailed information with relevant case studies that can be used for creating an interactive class session.” 

Yvonne Block
College of Lake County

“This is probably the best book on Managerial Communication in the market.” 

Astrid Sheil
California State University San Bernardino

“This is an excellent Managerial Communications textbook. The research based content and approach as well as the web resources provided to students is outstanding. If you want a contemporary, managerial communications textbook that focuses on managerial competencies, uses a strategic approach, and provides research support for all content, then this is the textbook for you!” 

Renee Nelms King
Eastern Illinois University

“This is a smart text, theory-based, with some good examples and practical tips…” 

Holly Lawrence
University of Massachusetts Amherst

For instructors

This book is not available as an inspection copy. For more information contact your local sales representative.