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Managerial  Communication

Managerial Communication
Strategies and Applications

Seventh Edition
Additional resources:

February 2018 | 488 pages | SAGE Publications, Inc
A Practical, Strategic Approach to Managerial Communication

Managerial Communication: Strategies and Applications
focuses on communication skills and strategies that managers need to be successful in today’s workplace. Known for its holistic overview of communication, solid research base, and focus on managerial competencies, this text continues to be the market leader in the field. In the Seventh Edition, author Geraldine E. Hynes and new co-author Jennifer R. Veltsos preserve the book’s strategic perspective and include new updates to reflect the modern workplace. 

The new edition adds a chapter on visual communication that explains how to design documents, memorable presentations, and impactful graphics. New coverage of virtual teams, virtual presentations, and online communication help students avoid common pitfalls when using technology.  

“This is probably the best book on Managerial Communication in the market.” 

–Astrid Sheil, California State University San Bernardino
Preface to the Seventh Edition
What’s New in This Edition
About the Authors
Chapter 1. Communicating in Contemporary Organizations
A Brief History of Managerial Communication

Factors Affecting Communication Contingencies

The Importance of Studying Managerial Communication


Chapter 2. Understanding the Managerial Communication Process
Levels of Managerial Communication

A Strategic Approach

Feedback and Measures of Effectiveness

Critical Errors in Communication


Chapter 3. Communicating With Technology
A Framework for Using Technologically

Mediated Communication

Matching Technology and the Message

Communicating with Technology at Work

Considerations for Technology Use

The Management Challenge


Chapter 4. Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams

Strategic Considerations for Meetings

Strategic Considerations for Face-to-Face Meetings

Strategic Considerations for Virtual Meetings

Group Decision-Making Formats


Chapter 5. Making Presentations
Plan Your Presentation

Organize Your Presentation

Anticipate Questions

Prepare Your Visual Aids

Deliver Your Presentation

Media Presentations

Team Presentations

Impromptu Speaking


Chapter 6. Communicating Visually
Document Design

Using Graphics

Designing Graphics for Accessibility

Copyright Considerations for Graphics


Chapter 7. Writing in the Workplace
The Unique Role of Managerial Writing

Stage 1: Planning

Stage 2: Composing

Stage 3: Revising

Collaborative Writing


Chapter 8. Writing Routine Messages
Audience Adaptation

Organizational Strategies

Specific Types: Direct Messages

Specific Types: Indirect Messages

Letter Formats

Internal Correspondence


Chapter 9. Writing Reports and Proposals
The Report-Writing Process

Strategic Considerations

Memo and Letter Reports

Elements of the Formal Report

Visual Aids


Chapter 10. Listening
Benefits of Listening

Barriers to Listening

Preparing to Listen

Specific Techniques for Active Listening

Specific Techniques for Interactive Listening

Listening to Informal Communication

Listening to the Total Environment

Developing a Listening Climate


Chapter 11. Communicating Nonverbally
The Importance of Nonverbal Communication

The Functions of Nonverbal Cues


Spatial Messages

Personal Appearance


Applications of Nonverbal Communication Research

Nonverbal Signs of Deception


Chapter 12. Communicating Across Cultures

What Is Culture?

Intercultural Myths

Some of the Ways in Which We Differ

Should You Learn the Language?

Nonverbal Sensitivity

What Is a Good Intercultural Communicator?

Developing Interculturally Sensitive Managers


Chapter 13. Managing Conflict
Benefits of Conflict

The Relationship Between Communication and Conflict

Sources of Conflict

Strategies in Conflict Resolution

Problem Solving: The Win–Win Strategy

Conflict and Management Success


Chapter 14. Negotiating
Negotiation and Networking

Negotiation and Conflict

A Strategic Model for Negotiations

Layer 1: Culture and Climate

Layer 2: Sender, Receiver, and Purpose

Layer 3: Time, Environment, Content, and Channel

Layer 4: Core Strategies


Chapter 15. Conducting Interviews
Barriers to Effective Interviews

Strategies for Effective Interviews

Employment Interviews

Performance Review Interviews





Instructor Resource Site

Password-protected Instructor Resources include the following:


  • Test banks provide a diverse range of pre-written options as well as the opportunity to edit any question and/or insert your own personalized questions to effectively assess students’ progress and understanding.
  • Sample course syllabi for semester and quarter courses provide suggested models for structuring your courses.
  • Editable, chapter-specific PowerPoint® slides offer complete flexibility for creating a multimedia presentation for your course.
  • Multimedia content that includes videos and audio files.
  • Discussion questions and class activities reinforce key concepts.


Student Study Site

The open-access Student Study Site includes the following:


  • Mobile-friendly practice quizzes allow for independent assessment by students of their mastery of course material.
  • Web resources are included for further research and insights. 


“This book offers a strong behavioral yet realistic approach to strategic managerial communications. The wealth of information and experience provided is helpful for seasoned practitioners and new managers equally. I highly recommend this book.” 

Silvina Paciencia Bamrungpong
Royal Roads University

“This is a comprehensive, research-based, full-featured textbook for advanced undergraduate or graduate level managerial communication.” 

Abram Anders
University of Minnesota Duluth

“This textbook covers many aspects of communication encountered by a manager and provides sufficient detailed information with relevant case studies that can be used for creating an interactive class session.” 

Yvonne Block
College of Lake County

“This is probably the best book on Managerial Communication in the market.” 

Astrid Sheil
California State University San Bernardino

“This is an excellent Managerial Communications textbook. The research based content and approach as well as the web resources provided to students is outstanding. If you want a contemporary, managerial communications textbook that focuses on managerial competencies, uses a strategic approach, and provides research support for all content, then this is the textbook for you!” 

Renee Nelms King
Eastern Illinois University

“This is a smart text, theory-based, with some good examples and practical tips…” 

Holly Lawrence
University of Massachusetts Amherst

For instructors