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Learning to Change
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Learning to Change
A Guide for Organization Change Agents



November 2002 | 344 pages | SAGE Publications, Inc
Learning to Change provides a comprehensive overview of organizational change theories and practices developed by both European and North American change theorists. The authors compare and contrast different theories or approaches to planned change and discuss in detail the activities or steps change agents take - diagnosis, change strategy, the intervention plan, and interventions. In addition, the authors explore what makes someone a successful change agent and provide advice for career and professional development.
 
Preface
 
Introduction
 
Why Change is so Complicated
On Loosely Coupled Systems

 
On Managing and Being Managed

 
On Chaos Thinking

 
Sociopolitical Mechanisms

 
Four Irrational Families of Theries Full Irrationalities

 
 
Thinking About Change in Five different Colors
Change Strategies and Approaches

 
Five Meanings of the Word Change

 
Five Ways of Thinking About Change in More Detail

 
Ideals and Pitfalls

 
New Colors and 'Super Páradigm'

 
Working With Colors: The Joseph and Johanna Case

 
 
The Main Elements of Planning Change
Elements of the Method

 
The Preceding Change Idea and the Actual Outcome

 
History: Driving Factors Behind the Change Idea

 
Actors

 
The Change Phases

 
Communication and Sense Making

 
Steering

 
Playing With the Elements: A Case Illustration

 
 
From Idea to Outcomes
Diagnose

 
Change Strategy

 
Intervention Plan

 
Brainstorming

 
Interventions

 
Case "Organization X"

 
 
Examples of Diagnostic Models
The Eisenhower Principle, Curriculum Vitae, Time Sheets

 
Profit Formula for Professional Organizaitons, Herring Bone Diagram, Task Dividion Scheme

 
Balanced Scorecard, Portfolio Analysis, Activity-Based Costing

 
Competition Structure, Environment Analysis, Experience Curves

 
Core Qualities, I/R Professionals, Competencies

 
Team Roles, Conditions for Team Success, Roles of the Staff Units

 
Culture Types, Organization Configurations, The Organizational Iceberg

 
Network Organization, Public Private Cooperation, Industrial Ecology

 
Biographical Fit, Power Sources, Levels of Learning

 
Optimal Conflict Level, Learning Curve, Process/Result Orientation

 
The Clock, the Passage of Resistance, Two Change Forces

 
Force-field Analysis, Mega-trends, National Cultures

 
In Conclusion to This Chapter

 
 
Examples of Intervention

"A good balance between theory and practice . . . it definitely fills a void in the [lack of] texts in the area and the change literature in general . . . a good fit for my graduate class on ‘Managing Organizational Change."

Anthony F. Buono
McCallum Graduate School of Business, Bentley College

"Like Gareth Morgan’s Images of Organization, this book is a superb blend of theory and practicality. It demystifies chaos and paradox, and it encourages the understanding of organizational dynamics from multiple perspectives. It is refreshing to read a book that presents diverse theories and interventions so even-handedly."

Andrea Markowitz, Ph.D., President
OB&D, Inc.

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