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Journal of Patient Experience

Journal of Patient Experience

Official Journal of the Association for Patient Experience

Laura Cooley, PhD Academy of Communication in Healthcare, USA

eISSN: 23743743 | ISSN: 23743735 | Current volume: 5 | Current issue: 4

Journal Highlights

  • Indexed in PubMed Central (PMC)
  • This journal does not charge an article processing charge (APC)
  • Association for Patient Experience premium members receive paper copies of the journal as part of their membership. To learn more about becoming a member, visit this website:
  • Submit here

Journal of Patient Experience (JPE) is an open access, peer-reviewed journal which focuses on presenting advances and applications that impact the patient experience. Please see the Aims and Scope tab for further information.

This journal is published on behalf of the Association for Patient Experience.

This journal is a member of the Committee on Publication Ethics (COPE).

Submission Information

Submit your manuscript at

Please see the Submission Guidelines tab for more information on how to submit your article to the journal.

Open access article processing charge (APC) information

This journal is financially supported by the Association for Patient Experience and therefore does not charge an article processing charge for open access publication.


Please direct any queries to

Why Publish Open Access with JPE

  • Visibility and Impact: Anyone anywhere in the world can read, use and cite your research
  • Rigorous Standards: Double-blind peer review policy
  • Flexibility: No page limits or page charges, and authors can publish full data sets, figures, tables, etc
  • Copyright: Authors retain copyright under a Creative Commons License

Useful Links

Giving voice to our patients and our providers, the Journal of Patient Experience (JPE) is a peer-reviewed, open-access journal published by the Association for Patient Experience.

Journal of Patient Experience (JPE) is dedicated to presenting advances and applications that impact the patient experience. It also serves as a forum to share ideas from industry leaders, caregivers, patients and family members. The Editorial Board believes that incorporating the patient and family perspective to share experiences is important and also feels that patients may have unique perspectives on how healthcare might use patient advisory councils, rounding, access, and transparency (to name a few) to enhance compassionate care of the future. The blending of research, practical findings, innovation and interdisciplinary perspectives makes Journal of Patient Experience a valuable resource across the healthcare spectrum.

JPE has a broad, interdisciplinary readership, including:
• Patient Experience Leaders
• Healthcare Executives
• Clinical Practitioners
• Patients and Caregivers
• Provider Institutions
• Professional Societies
• Quality Improvement and Customer Service Professionals

JPE accepts papers on a wide range of topics, and we are happy to help provide guidance on planning and writing papers for publication. If you are interested to join our panel of peer reviewers to help us maintain the high quality of our publication, please contact us at

All work must be original, previously unpublished, and in written in English. Please refer to the Submission Guidelines tab for more information before submitting your manuscript.

Laura Cooley, PhD Academy of Communication in Healthcare, USA
Editor Emeritus
Adrienne Boissy, MD, MA Chief Experience Officer, Cleveland Clinic, Cleveland, USA
Editorial Board
Amanda Anderson, MSN, MPA, RN, CCRN Assistant Director of Quality for Patient Care Services, Mount Sinai Beth Israel, New York, USA
Geri Lynn Baumblatt, MA Executive Director of Patient Engagement, Emmi, Chicago, USA
Christy Dempsey, MSN, MBA, CNOR, CENP SVP, Chief Nursing Officer, Press Ganey Associates, Inc., South Bend, USA
Richard Frankel, PhD Professor of Medicine and Geriatrics, Indiana University School of Medicine, Indianapolis, USA
Mohammadreza Hojat, PhD Research Professor of Psychiatry and Human Behavior, Director of Jefferson Longitudinal Study, Center for Research in Medical Education and Health Care, Jefferson Medical College, Philadelphia, USA
Sue Kong, MSc, MBA, Chartered Marketer (CIM) Director (Marketing, Branding and Patient Experience), NHS Elect, National Health Service, UK
Ioannis Koutelekos, RN, PhD, MSc, MBA, MEd Lecturer, Department of Nursing, University of West Africa, GH
Kathy Leonhardt, MD, MPH Consultant, Joint Commission International, USA
Deirdre E. Mylod, PhD Executive Director, Institute for Innovation, South Bend, USA
Susan A. Reeves, EdD, RN Chair, Department of Nursing and Public Health, Colby-Sawyer College, New London, USA
Linda Ryan, PhD, RN, AHN-BC Assistant Professor, College of Nursing and Health Professions, Lewis University, Barlett, USA
Patti Substelny Patient, Cleveland, USA
Julia Ward, PhD, RN Associate Professor, Thomas Jefferson University, Philadelphia, USA
  • ProQuest
  • PubMed Central (PMC)
  • This Journal is a member of the Committee on Publication Ethics.

    This Journal recommends that authors follow the Recommendations for the Conduct, Reporting, Editing, and Publication of Scholarly Work in Medical Journals formulated by the International Committee of Medical Journal Editors (ICMJE).

    Please read the guidelines below then visit the journal’s submission site to upload your manuscript. Please note that manuscripts not conforming to these guidelines may be returned.

    Only manuscripts of sufficient quality that meet the aims and scope of Journal of Patient Experience will be reviewed.

    As part of the submission process you will be required to warrant that you are submitting your original work, that you have the rights in the work, that you are submitting the work for first publication in the Journal and that it is not being considered for publication elsewhere and has not already been published elsewhere, and that you have obtained and can supply all necessary permissions for the reproduction of any copyright works not owned by you.

    Please Read the Manuscript Submission Guidelines below before submitting your manuscript here:

    1. Open Access
    2. Article processing charge (APC)
    3. What do we publish?
      3.1 Aims & scope
      3.2 Article types
      3.3 Writing your paper
      3.3.1 Making your article discoverable 
    4. Editorial policies
      4.1 Peer Review Policy
      4.2 Authorship
      4.3 Acknowledgements
      4.4 Funding
      4.5 Declaration of conflicting interests
      4.6 Research ethics and patient consent
      4.7 Reporting guidelines
    5. Publishing policies
      5.1 Publication ethics
      5.2 Contributor's publishing agreement
    6. Preparing your manuscript
      6.1 Word processing formats
      6.2 Artwork, figures and other graphics
      6.3 Supplementary material
      6.4 Reference style
      6.5 English language editing services
      6.6 Cover art
    7. Submitting your manuscript
      7.1 How to submit your manuscript
      7.2 Title, keywords and abstracts
      7.3 Information required for completing your submission
      7.4 ORCID
      7.5 Permissions
    8. On acceptance and publication
      8.1 SAGE Production
      8.2 Continuous publication
      8.3 Promoting your article
    9. Further information

    1. Open Access

    Journal of Patient Experience is an open access, peer-reviewed journal. Each article accepted by peer
    review is made freely available online immediately upon publication, is published under a Creative
    Commons license and will be hosted online in perpetuity. There is no charge for submitting a paper to the journal.

    For general information on open access at SAGE please visit the Open Access page or view our Open
    Access FAQs.

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    2. Article processing charge (APC)

    Journal of Patient Experience does not have any article processing charges.

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    3. What do we publish?

    3.1 Aims & scope

    Before submitting your manuscript to Journal of Patient Experience, please ensure you have
    read the Aims & Scope.

    3.2 Article types

    Thank you for considering to publish your article in the Journal of Patient Experience.
    Manuscripts submitted to JPE should be of interest to a broad audience and are accepted from a
    variety of professional disciplines. JPE welcomes original manuscripts of the following types:

    Research Articles: Research articles should present original research that describes outcomes,
    processes, or applications that enhance the patient experience. A range of methods, including
    qualitative research, quantitative research, and experimental studies are accepted. Papers
    should include a title page, an abstract, introduction, methodology, results, discussion, and
    conclusion sections. More information.

    Case Reports: The purpose of the case report is to share experiences that others may learn from
    and replicate. Case reports describe a specific problem and then present a potential solution.
    These should not exceed 1,500 words in length, must have a title page, an abstract of no more
    than 150 words, an introduction, description, results, lessons learned, conclusions and up to 20
    references, one figure and one table.

    Patient Experience Research Briefs: Patient Experience Brief Reports describe limited results of
    original research in an abbreviated format. These studies are not appropriate for full-length
    manuscripts but may report a new methodological approach or describe preliminary research
    results. For example, this format is appropriate for original studies with smaller sample sizes.
    The manuscript should address an important patient experience issue, clearly describe the
    implications of methodological limitations, and adhere to author guidelines. Include sample
    sizes, methods, primary results, and limitations. Do not exceed 1,500 words (excluding abstract
    and references). Include an abstract of no more than 100 words, 15 references, and two tables
    or figures. Include the following headings: Introduction, Method, Results, Discussion,
    Limitations, and References.

    Perspectives: Brief, thoughtful communications on current issues pertinent to the patient
    experience. Perspectives provide a timely, new insight on implications within the broad domain
    of patient experience. Authors should be experts in their fields, include an element of opinion,
    and provide a certain depth of analysis and argument. These are not research reports, or
    promotional pieces about an organization, product, or program. Articles should not exceed
    1,200 words, 10 references, one figure and one table. No abstract is required.

    Special Interests: JPE seeks personal narratives, reflections, essays, vignettes, poetry and other
    creative submissions by patients, caregivers, students, healthcare professionals and others who
    want to share experiences related to illness, healing, and giving or receiving care. Please review
    these guidelines before submission.

    Features: Feature articles are miscellaneous articles which help to increase understanding of the
    patient experience. This may include articles that focus on reporting theory or methodological
    issues of interest to JPE’s readership or those that provide a review of work in a particular area.
    Features should be limited to 2,500 words, include an unstructured abstract of 150 words and
    no more than 50 references.

    Letters to the Editor: Letters to the Editor are considered for publication provided they do not
    contain material that has been submitted elsewhere. Potential conflicts of interest must be
    disclosed during submission. Letters in reference to a JPE article must not exceed 200 words
    (excluding references), and must be received within four weeks after publication of the article.
    Letters not related to a JPE article must not exceed 500 words (excluding references). Letters
    should not exceed five references and one figure or table.

    3.3 Writing your paper

    The SAGE Author Gateway has some general advice and on how to get published, plus links to
    further resources.

    3.3.1 Making your article discoverable 

    When writing up your paper, think about how you can make it discoverable. The title,
    keywords and abstract are key to ensuring readers find your article through search
    engines such as Google. For information and guidance on how best to title your article,
    write your abstract and select your keywords, have a look at this page on the Gateway:
    How to Help Readers Find Your Article Online

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    4. Editorial policies

    4.1 Peer review policy

    Following a preliminary triage to eliminate submissions unsuitable for Journal of Patient
    all papers are sent out for review. The covering letter is important. To help the Editor
    in his preliminary evaluation, please indicate why you think the paper suitable for publication. If
    your paper should be considered for fast-track publication, please explain why.

    The journal’s policy is to have manuscripts reviewed by two expert reviewers. Journal of Patient
    utilizes a double-blind peer review process in which the reviewer and author’s names
    and information are withheld from the other. All manuscripts are reviewed as rapidly as
    possible, while maintaining rigor. Reviewers make comments to the author and
    recommendations to the Editor-in-Chief who then makes the final decision.

    As part of the submission process you will be asked to provide the names of peers who could be
    called upon to review your manuscript. Recommended reviewers should be experts in their
    fields and should be able to provide an objective assessment of the manuscript. Please be aware
    of any conflicts of interest when recommending reviewers. Examples of conflicts of interest
    include (but are not limited to) the below:

    • The reviewer should have no prior knowledge of your submission
    • The reviewer should not have recently collaborated with any of the authors
    • Reviewer nominees from the same institution as any of the authors are not permitted

    You will also be asked to nominate peers who you do not wish to review your manuscript
    (opposed reviewers).

    Please note that the Editors are not obliged to invite any recommended/opposed reviewers to
    assess your manuscript.

    The Editor or members of the Editorial Board may occasionally submit their own manuscripts for
    possible publication in the journal. In these cases, the peer review process will be managed by
    alternative members of the Board and the submitting Editor / Board member will have no
    involvement in the decision-making process.

    Journal of Patient Experience is committed to delivering high quality, fast peer-review for your
    paper, and as such has partnered with Publons. Publons is a third party service that seeks to
    track, verify and give credit for peer review. Reviewers for Journal of Patient Experience can opt
    in to Publons in order to claim their reviews or have them automatically verified and added to 
    their reviewer profile. Reviewers claiming credit for their review will be associated with the
    relevant journal, but the article name, reviewer’s decision and the content of their review is not
    published on the site. For more information visit the Publons website.

    The Editor or members of the Editorial Board may occasionally submit their own manuscripts for
    possible publication in the journal. In these cases, the peer review process will be managed by
    alternative members of the Board and the submitting Editor/Board member will have no
    involvement in the decision-making process.

    4.2 Authorship

    Papers should only be submitted for consideration once consent is given by all contributing
    authors. Those submitting papers should carefully check that all those whose work contributed
    to the paper are acknowledged as contributing authors.

    The list of authors should include all those who can legitimately claim authorship. This is all
    those who:

    (i) Made a substantial contribution to the concept or design of the work; or acquisition,
    analysis or interpretation of data,
    (ii) Drafted the article or revised it critically for important intellectual content,
    (iii) Approved the version to be published,
    (iv) Each author should have participated sufficiently in the work to take public
    responsibility for appropriate portions of the content.

    Authors should meet the conditions of all of the points above. Each author should have
    participated sufficiently in the work to take public responsibility for appropriate portions of the

    When a large, multicentre group has conducted the work, the group should identify the
    individuals who accept direct responsibility for the manuscript. These individuals should fully
    meet the criteria for authorship.

    4.3 Acknowledgements

    All contributors who do not meet the criteria for authorship should be listed in an
    Acknowledgements section. Examples of those who might be acknowledged include a person
    who provided purely technical help, or a department chair who provided only general support. 

    4.3.1 Writing assistance

    Individuals who provided writing assistance, e.g. from a specialist communications company, do
    not qualify as authors and so should be included in the Acknowledgements section. Authors
    must disclose any writing assistance – including the individual’s name, company and level of
    input – and identify the entity that paid for this assistance.

    It is not necessary to disclose use of language polishing services.

    Please supply any personal acknowledgements separately to the main text to facilitate
    anonymous peer review.

    4.4 Funding

    Journal of Patient Experience requires all authors to acknowledge their funding in a consistent
    fashion under a separate heading. Please visit the Funding Acknowledgements page on the
    SAGE Journal Author Gateway to confirm the format of the acknowledgment text in the event of
    funding, or state that: This research received no specific grant from any funding agency in the
    public, commercial, or not-for-profit sectors.

    4.5 Declaration of conflicting interests

    It is the policy of Journal of Patient Experience to require a declaration of conflicting interests
    from all authors enabling a statement to be carried within the paginated pages of all published

    Please ensure that a ‘Declaration of Conflicting Interests’ statement is included at the end of
    your manuscript, after any acknowledgements and prior to the references. If no conflict exists,
    please state that ‘The Author(s) declare(s) that there is no conflict of interest’.

    4.6 Research ethics and patient consent

    Medical research involving human subjects must be conducted according to the World Medical
    Association Declaration of Helsinki.

    For research articles, authors are also required to state in the methods section whether
    participants provided informed consent and whether the consent was written or verbal.

    Information on informed consent to report individual cases or case series should be included in
    the manuscript text. A statement is required regarding whether written informed consent for
    patient information and images to be published was provided by the patient(s) or a legally
    authorized representative.

    All research involving animals submitted for publication must be approved by an ethics
    committee with oversight of the facility in which the studies were conducted. The journal has
    adopted the Consensus Author Guidelines on Animal Ethics and Welfare for Veterinary Journals
    published by the Association of Veterinary Editors.

    4.7 Reporting guidelines

    The relevant EQUATOR Network reporting guidelines should be followed depending on the type
    of study. For example, all randomized controlled trials submitted for publication should include
    a completed CONSORT flow chart as a cited figure and the completed CONSORT checklist should
    be uploaded with your submission as a supplementary file. Systematic reviews and metaanalyses
    should include the completed PRISMA flow chart as a cited figure and the completed
    PRISMA checklist should be uploaded with your submission as a supplementary file. The
    EQUATOR wizard can help you identify the appropriate guideline. 

    Other resources can be found at NLM’s Research Reporting Guidelines and Initiatives.

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    5. Publishing policies

    5.1 Publication ethics

    SAGE is committed to upholding the integrity of the academic record. We encourage authors to
    refer to the Committee on Publication Ethics’ International Standards for Authors and view the
    Publication Ethics page on the SAGE Author Gateway.

    5.1.1 Plagiarism

    Journal of Patient Experience and SAGE take issues of copyright infringement, plagiarism or
    other breaches of best practice in publication very seriously. We seek to protect the rights of our
    authors and we always investigate claims of plagiarism or misuse of published articles. Equally,
    we seek to protect the reputation of the journal against malpractice. Submitted articles may be
    checked with duplication-checking software. Where an article, for example, is found to have
    plagiarized other work or included third-party copyright material without permission or with
    insufficient acknowledgement, or where the authorship of the article is contested, we reserve
    the right to take action including, but not limited to: publishing an erratum or corrigendum
    (correction); retracting the article; taking up the matter with the head of department or dean of
    the author's institution and/or relevant academic bodies or societies; or taking appropriate legal

    5.1.2 Prior publication

    If material has been previously published, it is not generally acceptable for publication in a SAGE
    journal. However, there are certain circumstances where previously published material can be
    considered for publication. Please refer to the guidance on the SAGE Author Gateway or if in
    doubt, contact the Editor at the address given below.

    5.2 Contributor's publishing agreement

    Before publication SAGE requires the author as the rights holder to sign a Journal Contributor’s
    Publishing Agreement. Journal of Patient Experience publishes manuscripts under Creative
    Commons licenses
    . The standard license for the journal is Creative Commons by Attribution
    Non-Commercial (CC BY-NC)
    , which allows others to re-use the work without permission as long
    as the work is properly referenced and the use is non-commercial. For more information, you
    are advised to visit SAGE's OA licenses page

    Alternative license arrangements are available, for example, to meet particular funder
    mandates, made at the author’s request. 

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    6. Preparing your manuscript

    6.1 Word processing formats

    Preferred formats for the text and tables of your manuscript are Word DOC, RTF, XLS. LaTeX files
    are also accepted. The text should be double-spaced throughout and with a minimum of 3cm for
    left and right hand margins and 5cm at head and foot. Text should be standard 10 or 12 point.
    Word and (La)Tex templates are available on the Manuscript Submission Guidelines page of our
    Author Gateway.

    6.2 Artwork, figures and other graphics

    Tables and Figures: All tables and figures must be supplied as separate files and numbered in
    the order in which they are mentioned in the text. Graphs may be supplied as Excel
    spreadsheets (one per sheet). Other line drawings should be supplied in a vector graphic file
    format (e.g. .eps) with a resolution of 800 dpi.

    Photographic illustrations: Illustrations and photos should be rendered with at least 300 dpi and
    in TIFF or JPEG formats. The required dimensions for cover art are at least 5x7 inches. With the
    exception of cover art, all color images will be printed in black and white. Color images will
    appear in color online.

    For more guidance on the preparation of illustrations, pictures and graphs in electronic format,
    please visit SAGE’s Manuscript Submission Guidelines

    Figures supplied in color will appear in color online.

    6.3 Supplementary material

    This journal is able to host additional materials online (e.g. datasets, podcasts, videos, images
    etc.) alongside the full-text of the article. These will be subjected to peer-review alongside the
    article. For more information please refer to our guidelines on submitting supplementary files,
    which can be found within our Manuscript Submission Guidelines page. 

    6.4 Reference style

    Journal of Patient Experience adheres to the SAGE Vancouver reference style. Please review the
    guidelines on SAGE Vancouver to ensure your manuscript conforms to this reference style.
    Authors should try to limit references to those that are essential or most relevant.

    If you use EndNote to manage references, you can download the SAGE Vancouver output file

    6.5 English language editing services

    We require that manuscripts meet standards of English language used for professional

    Authors seeking assistance with English language editing, translation, or figure and manuscript
    formatting to fit the journal’s specifications should consider using SAGE Language Services. Visit
    SAGE Language Services on our Journal Author Gateway for further information.

    Authors might also consider utilizing the services of SPi, a non-affiliated company that offers
    Professional Editing Services to authors in their scholarly, scientific, technical, or medical
    manuscripts. SPi specializes in editing and correcting English-language manuscripts written by
    authors with a primary language other than English. Visit for more
    information about SPi’s Professional Editing Services, pricing, and turn-around times, or to
    obtain a free quote or submit a manuscript for language polishing. Please be aware that SAGE
    has no affiliation with SPi and makes no endorsement of the company.

    6.6 Cover art

    Authors are invited to submit images for use on the cover of Journal of Patient Experience.
    Images sent for consideration on the cover are not required to be related to an article submitted
    to or published in the journal. Art should be reflective of an experience of care, health, illness,
    suffering or survival from the patient, provider, or another stakeholder's perspective. The
    author must own copyright to the image and grant JPE unrestricted free use of the image to be
    published on the cover of the journal as well as in other publications and marketing materials. If
    the image is selected, the author must be able to provide the file in TIFF format with a minimum
    resolution of 300 dpi. Payment is $100, includes two copies of the issue the work is featured in
    and a complimentary one-year subscription to the journal.

    Cover image submissions should be sent to with a caption and
    complete credit information. Authors will be notified in a timely manner if their image is
    selected to appear on a cover.

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    7. Submitting your manuscript

    7.1 How to submit your manuscript

    Journal of Patient Experience is hosted on Editorial Manager, a web based online submission and
    peer review system. Visit to log in and submit
    your article online.

    IMPORTANT: Please check whether you already have an account in the system before trying to
    create a new one. If you have reviewed or authored for the journal in the past year it is likely
    that you will have had an account created. A tutorial on how to use the system is available, but
    questions can also be sent to or 216-316-5787.

    Before electronic submission, JPE recommends that authors review the checklist below to
    ensure they have all the necessary items ready for submission. To facilitate blinded peer review,
    the submission process will require that you create these documents as separate files which the
    system will then build into a PDF.


    1. Separate cover letter that includes a statement of disclosure of possible conflicts of
    2. Separate title page should contain the full title of the manuscript, a short title, the
    author(s) name(s) and affiliation(s), and the name, postal and email addresses of the
    author for correspondence, the exact word count for the manuscript (not including
    appendices, figures/tables or the references list), and details of competing interests and
    other declarations.
    3. Manuscript
    4. Separate figure files, separate table files, separate supplementary files, if any
    5. Separate personal acknowledgements, if any

    Authors can save their work in progress, proof and submit revisions, check on the status of their
    article, update personal information, and review their past submission records. Decisions are
    sent to authors via email. If you encounter any problems during the submission process, please
    contact the Editorial Office at

    7.2 Title, keywords and abstracts

    Please supply a title, short title, an abstract and keywords to accompany your article. The title,
    keywords and abstract are key to ensuring readers find your article online through online search
    engines such as Google. Please refer to the information and guidance on how best to title your
    article, write your abstract and select your keywords by visiting the SAGE Journal Author
    Gateway for guidelines on How to Help Readers Find Your Article Online. 

    7.3 Information required for completing your submission

    Provide full contact details for the corresponding author including email, mailing address and
    telephone numbers. Academic affiliations are required for all co-authors. These details should
    be presented separately to the main text of the article to facilitate anonymous peer review.

    You will be asked to provide contact details and academic affiliations for all co-authors via the
    submission system and identify who is to be the corresponding author. These details must
    match what appears on your manuscript. At this stage please ensure you have included all the
    required statements and declarations and uploaded any additional supplementary files
    (including reporting guidelines where relevant).

    7.4 ORCID

    As part of our commitment to ensuring an ethical, transparent and fair peer review process SAGE is a
    supporting member of ORCID, the Open Researcher and Contributor ID. ORCID provides a unique
    and persistent digital identifier that distinguishes researchers from every other researcher, even
    those who share the same name, and, through integration in key research workflows such as
    manuscript and grant submission, supports automated linkages between researchers and their
    professional activities, ensuring that their work is recognized.

    The collection of ORCID iDs from corresponding authors is now part of the submission process of this
    journal. If you already have an ORCID iD you will be asked to associate that to your submission
    during the online submission process. We also strongly encourage all co-authors to link their ORCID
    ID to their accounts in our online peer review platforms. It takes seconds to do: click the link when
    prompted, sign into your ORCID account and our systems are automatically updated. Your ORCID iD
    will become part of your accepted publication’s metadata, making your work attributable to you and
    only you. Your ORCID iD is published with your article so that fellow researchers reading your work
    can link to your ORCID profile and from there link to your other publications.

    If you do not already have an ORCID iD please follow this link to create one or visit our ORCID
    to learn more.

    7.5 Permissions

    Authors are responsible for obtaining permission from copyright holders for reproducing any
    illustrations, tables, figures or lengthy quotations previously published elsewhere. For further
    information including guidance on fair dealing for criticism and review, please visit our
    Frequently Asked Questions on the SAGE Journal Author Gateway.

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    8. On acceptance and publication

    If your paper is accepted for publication after peer review, you will be asked to complete the
    contributor’s publishing agreement. There is no Article Processing Charge (APC) for
    Journal of Patient Experience. 

    8.1 SAGE Production

    Your SAGE Production Editor will keep you informed as to your article’s progress throughout the
    production process. Proofs will be sent by PDF to the corresponding author and should be
    returned promptly. Authors are reminded to check their proofs carefully to confirm that all
    author information, including names, affiliations, sequence and contact details are correct, and
    that Funding and Conflict of Interest statements, if any, are accurate. Please note that if there
    are any changes to the author list at this stage all authors will be required to complete and sign
    a form authorizing the change.

    8.2 Online publication

    One of the many benefits of publishing your manuscripts in an open access journal is the speed
    to publication. Your article will be published online in a fully citable form with a DOI number as
    soon as it has completed the production process. At this time it will be completely free to view
    and download prior to its inclusion in a final journal issue which significantly reduces the lead
    time between submission and publication. Check the ‘Latest Articles’ tab on the journal website
    for the latest published content. Articles are batched every quarter into issues and are then
    available in the Archive.

    8.3 Promoting your article

    Publication is not the end of the process! You can help disseminate your paper and ensure it is
    as widely read and cited as possible. The SAGE Author Gateway has numerous resources to help 
    you promote your work. Visit the Promote Your Article page on the Gateway for tips and advice.
    In addition, SAGE is partnered with Kudos, a free service that allows authors to explain, enrich,
    share, and measure the impact of their article. Find out how to maximize your article’s impact
    with Kudos. 

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    9. Further information

    Any correspondence, queries or additional requests for information on the Manuscript Submission
    process should be sent to the Journal of Patient Experience editorial office as follows:

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