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Improving Public Sector Productivity
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Improving Public Sector Productivity
Concepts and Practice



August 1993 | 288 pages | SAGE Publications, Inc
This volume shows how public agencies can be made more efficient and humane, providing practical guidance to enhance both service quality and client satisfaction at local, state and national levels. Examples focus on the issues of quality management, improving service delivery, job reorganization and worker empowerment.
 
Introduction
 
The Politics of Productivity
 
Productivity Concepts and Applications
 
Measurement
 
Measuring Productivity
 
Improving the Work Process
 
Training and Motivating the Worker
 
Empowering the Worker
 
Management Options for Obtaining Resources
 
Managing for Productivity
 
Strategy

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ISBN: 9780803945739
£67.00

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