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Essentials of Operations Management
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Essentials of Operations Management

First Edition


April 2009 | 456 pages | SAGE Publications Pvt. Ltd
Covering the most critical topics and strategies in the field, Essentials of Operations Management provides business students with the most up-to-date coverage of modern topics not always found in other texts, such as human resources in operations, facility location, "green" operations, and the balanced scorecard approach to operations. Author Scott T Young draws on his many years of teaching experience at both the undergraduate and MBA levels to provide the essential content necessary for success in operations—in an affordable text.

Key Features
-Includes a complete chapter (Chapter 4) on managing the operations workforce—an important topic for the well-rounded operations manager
-Applies "The Balanced Scorecard" approach to operations in Chapter 5, introducing students to a performance measure that balances customer, internal process, and learning and growth measures against traditional financial measures
-Covers sustainable operations in Chapter 7, including discussions of "green" operations and why they are important for any new operations manager
-Includes end-of-chapter projects and exercises that help students apply concepts to real-life situations
-Provides students with ample review opportunities through additional end-of-chapter features such as review questions, key terms, and summary points

Essentials of Operations Management is appropriate for undergraduate or MBA students taking Operations Management, Production and Operations Management, or Operations Strategy courses in schools of business.
 
Preface
 
Introduction to Operations Management and Productivity
 
I: MANAGEMENT AND STRATEGY
 
Productivity and Process Analysis
 
Operations Strategy
 
Managing the Operations Workforce
 
The Balanced Scorecard Approach to Operations
 
Total Quality Management
 
Sustainable Operations
 
II: PLANNING
 
Forecasting and Aggregate Planning
 
Scheduling for Operations
 
Facility Location
 
Facility Layout and Waiting Lines
 
III: INVENTORY, LOGISITICS, AND SUPPLY CHAIN MANAGEMENT
 
Supply Chain Management
 
Inventory Management and Purchasing
 
Resource Planning
 
Project Management
 
Appendix
 
Index

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