Gareth Morgan believes that examining organizations and management should be interesting, creative, practical, challenging and directly relevant to the needs of both the organization and the researcher. In an ingenious selection of organizational `stories', Morgan presents unique insights drawn from actual corporate (as well as non-profit, public and institutional) experience. These examples illustrate both organizational successes and failures - because we can learn from both. They are interwoven with excerpts from many of the `classics' in organizational literature. His aptly-named `Mindstretchers' entice readers to expand their personal repertoires of approaches to the understanding of, and solutions to, organizational problems and challenges, followed by cases and exercises that challenge us to view organizations in new ways.
PART ONE: MINDSTRETCHERS
Flexibility and Intelligence
What is This?
The Need for a Tool Chest
Framing and Reframing
What is This?
Using Your `Right Brain'
We Learn How to See
What is a Paintbrush?
What is Truth?
Different Assumptions and Organizing Principles Generate Different Designs
Developing Multiple Interpretations
Understanding Different Viewpoints
Escaping From Dominant Ideas
Interpreting Patterns, Boundaries and Constraints
What is an Organization?
Viewing Your Organization as if You Are a Visitor from a Foreign Land
Where's The Customer
Some Thought Patterns
Today's Solutions Shape Tomorrow's Problems
Mindstretchers -- Ideas and Solutions
PART TWO: READINGS, STORIES AND OTHER RESOURCES
The Evolution of Organization Theory
Max Weber's Concept of Bureaucracy
Taylor, Schmidt and Scientific Management
How to Kill Creativity
Working Under Mechanized Systems of Production
Computers and the Mechanization of Intellectual Work
From Bureaucracies to Networks
The Emergence of Turbulent Environments
The Contingency Approach
Differentiation and Integration
Tit for Tat
Organization and Environment
Do Organizations `Enact' Their Environments?
Organizational Growth and Development
Just in Time Systems of Management
The Challenger Disaster
Information and Misinformation
Collaboration and Control
Growing Large While Staying Small
Corporate Culture and Core Values
The Tandem Corporation
Life on the Fast Lane at Datsun
Apple Computer and the Politics of Change
Politics at Work
Some Sources of Organizational Conflict
A Perspective on Conflict Management
Decision-Making in Conflict Situations
Managing Intergroup Conflict
Rational for Whom?
Gender and Corporate Politics
Game-Playing and the Psychodynamics of Organizational Life
Some Unconscious Aspects of Organization
The Destructive Side of Technological Development
The Bhopal Disaster
`Hooked' on Work
The Not-Enough World of Work
PART THREE: CASES AND EXERCISES
A Visit to McDonald's
Judging the Degree of Fit Between Organization and Environment
The Paradoxical Twins
Scholar Educational Products Inc.
The Changing Structure of Financial Services
Organizations Often Obstruct Learning
Understanding the Culture of Your Organization
Perfection or Bust
The Creation and Destruction of the Order of Maria Theresa
Sink or Swim
The Nomizu Sake Company
The University as a Political System
The Fortress Insurance Company
Rainbow Financial Services
How Politicized is Your Organization?
Meetings, Meetings, Meetings
The Sunnyvale Youth Centre
Conflict at Riverside
The Department of Information Services
Who Builds the Dillworth Extension?
The Lakeside Literary Magazine
A New Direction for the Upstage Theatre
Visibility, Autonomy, Relevance and Relationships
Problems in the Machine Shop
Profit and Organizations