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Cases in Operations Management

Cases in Operations Management
Building Customer Value Through World-Class Operations

First Edition

September 2005 | 440 pages | SAGE Publications, Inc
The Ivey Casebook Series is a co-publishing partnership between SAGE Publications and the Richard Ivery School of Business at The University of Western Ontario.

Cases in Operations Management is unique in its strong grounding in real-world decisions. The cases are structured into six modules each offering an overview of key concepts. Given that most managers will need to function effectively in an international context, the cases draw from challenges faced by experienced managers in such varied settings as China, France, India, Italy, Japan, Netherlands, Trinidad, Vietnam, and others, in addition to the U.S. and Canada. These cases continue to illustrate basic concepts while expanding students' understanding of economic, political and cultural concerns that must be interwoven into such key areas as process design, quality and supply chain management.

Paul W. Beamish
Introduction to the Ivey Casebook Series
1. Developing Word-Class Operations
Industrie Pininfarina: The New Customer Decision

Fell-Fab Products (A)

Unicon Concrete Products (H.K.) Ltd.

2. Process Design
Earth Buddy®

Greaves Brewery

Quinte MRI

ING Direct Canada

Celestica Inc. - Memory Business Unit

Thera-Aid Medical Devices

Introduction to Process Simulation

Red Cross Mobile Blood Clinics - Improving Donor Service

Introduction to Inventory Control and Independent Demand

McLeod Motors Ltd.

Iron Ore Company of Ontario

VBF Tubing (Abridged)

3. Planning and Control
Greaves Brewery: Bottle Replenishment

Yield Management at American Airlines

MacPherson Refrigeration Limited

Lamson Corporation (R)

Martin Trailers Limited

Illustrious Corporation

4. Project Management
Note on Project Management Fundamentals

Gadget Toy Company

H.M.S. Pinafore

CPSim: The Critical Path Simulator (Windows Version)

Waterloo Regional Police Services: The CIMS Project

5. Quality
LongXi Machinery Works - Quality Improvement (A)

Blue Mountain Resorts: The Service Quality Journey

Noram Foods

Hillcrest Auto

Mutual Life of Canada - The Group Client Service Guarantee (A)

6. Supply Chain Management
International Decorative Glass

Spin Master Toys (A): Finding a Manufacturer for E-Chargers

Dabbawallahs of Mumbai (A)

Daikin Industries

Grocery Gateway: Customer Delivery Operations

Ladner Building Products

Canadian Pharmaceutical Distribution Network

7. Operations Strategy
Butler Metal Products: Focusing the Factory

Mitel Semiconductor

Electrosteel Castings Limited

Blinds To Go: Invading the Sunshine State

ASIMCO International Casting Company (A)

The Atlanta Symphony Orchestra

Navistar: Environmental Management (A)

Indian Oil Corporation Limited. - The Mathura Refinery

About the Editors

I will uses the case studies for the course and have given the details to our library to order. The cases are very good.
Qeis Kamran

Mr Qeis Kamran
Economics & Management, ISM Interntional School of Management
July 29, 2015

First of all I'd like to say this book is an excellent book in the field, as cases books for academic education are very rare. But the only reason why I did not adopt is because that this book needs updating. The latest version was published in 2006 and a lot has happended in the field since then.

December 14, 2012

Very good book giving detailled information about all aspects of OM. Bit too heavy for my student groups but no fault of the author.

Mr Allister Smith
Science and Technology, Adam Smith College
October 12, 2012

Good range of case studies presented although the two column page layout seems very old fashioned in its style.

Professor Simon Burtonshaw-Gunn
Business School, Northampton University
January 20, 2011