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Managing Conversations With Hostile Adults

Managing Conversations With Hostile Adults
Strategies for Teachers

November 2000 | 128 pages | Corwin
Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol.
Defusing the Angry Screamer
Dealing with Public Humiliation
Handling Parents with Blinders
Neutralizing One Under the Influence of Drugs or Alcohol
Refusing to Be Coerced
Confronting a Colleague Who Steals Your Work
Surviving a False Sexual Accusation
Curbing the School Gossip
Reversing a Non-Supportive Action
What Works
The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations


"Excellent examples provided to illustrate each point. A good balance between research and practical solutions."

John Bruno, Ph.D.
Florida State University, Department of Special Education Tallahassee, FL

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