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The Handbook of Human Services Management
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The Handbook of Human Services Management

Second Edition
Edited by:
  • Rino J. Patti - University of Southern California, School of Social Work


November 2008 | 536 pages | SAGE Publications, Inc
Focusing on an effectiveness-driven approach to management in the human services, Rino J. PattiÆs The Handbook of Human Services Management, Second Edition explores the latest information on practice innovations, theoretical perspectives, and empirical research to provide an essential perspective on what managers do to create and sustain organizations that deliver high quality, effective services to consumers. Offering the most comprehensive coverage of human services management available today, this second edition includes 24 chapters authored by distinguished practitioners and scholars in human services management: 10 that are entirely new and 14 that have been extensively revised. The Handbook explores the challenges of managing in a human services context; managing for performance through positive work cultures, leadership, and information; developing and empowering diverse staff to deliver high quality, culturally relevant services; building agency governance, planning, and financial infrastructures that support effective services; and engaging key constituencies to shape policies and interagency collaborations. A final section looks at future challenges for managers and the role of education in preparing practitioners for careers in this field. The Handbook is accompanied by an InstructorÆs Manual. Featuresáá Focuses on how policy, organization, and ideology in the human services shape the practice of management Explores the particular knowledge and skills needed to be successful as managers in human services Considers ways in which human services workers, including women and persons of color, are developed and empowered to perform at a high level in delivering services to clients Covers timely topics within social welfare, including diversity, social justice, evidence-based practice, and ethics Offers increased attention to managing in the external environment, including planning, governance, and financial issues Includes cases, exercises, summary tables, and Internet resources, as well as Part Introductions, written by the editor, that provide an overview of the chapters and show how they relate to one another.ááThe Handbook of Human Services Management is ideal for use by graduate students in Social Work Administration/Non-Profit Management in introductory courses in human services management, introductory courses in organizational theory, and specialized courses in supervision, personnel management, and financial management. At the doctoral level, the book can be used for courses in organizational theory or macro practice theory.
 
Preface
 
Part 1. Dimensions of Human Services Management
Rino J. Patti
1. Management in the Human Services: Purposes, Practice, and Prospects in the 21st Century
Michael Reisch
2. General Themes in the Evolution of Human Services Administration
Yeheskel Hasenfeld
3. Human Services Administration and Organizational Theory
Leon Ginsberg and Margaret Gibelman
4. The Structure and Financing of Human Services Organizations
David Menefee
5. What Human Services Managers Do and Why They Do It
 
Part 2. Managing for Performance
Charles Glisson
6. Organizational Climate and Culture and Performance in the Human Services
Thomas Packard
7. Leadership and Performance in Human Services Organizations
John Poertner
8. Managing for Service Outcomes: The Critical Role of Information
Dick Schoech
9. Developing Information Technology Applications for Performance-Oriented Management in a Global Environment
 
Part 3. Developing and Empowering Staff and Volunteers
Diane Vinokur-Kaplan
10. Motivating Work Performance in Human Services Organizations
Michàlle Mor Barak
11. Social Psychological Perspectives of Workforce Diversity and Inclusion in National and Global Contexts
Peter J. Pecora
12. Managing Human Resources: Administrative Issues
Karen M. Hopkins
13. Supervision, Development, and Training for Staff and Volunteers
Alfreda P. Iglehart
14. Managing for Diversity and Empowerment in Human Services Agencies
 
Part 4. Developing and Managing Programs and Resources
Michael J. Austin and Jeffrey R. Solomon
15. Managing the Planning Process
Lawrence L. Martin
16. Program Planning and Management
Armand Lauffer
17. Confronting Fundraising Challenges
Sheldon R. Gelman
18. Nonprofit Boards: Developing and Managing a Vital Resource
Mark Ezell
19. Managing Financial Resources
 
Part 5. Leadership in the Agency Environment
Hillel Schmid
20. Agency-Environment Relations: Understanding External and Natural Environments
Catherine Foster Alter
21. Building Community Partnerships and Networks
Jennifer E. Mosley
22. Policy Advocacy and Lobbying in Human Services Organizations
 
Part 6. Looking to the Future: Practice Trends and Management Education
Gary Bess
23. Practitioners' Views on the Future of Human Services Management
Richard Hoefer
24. Preparing Managers for the Human Services: Identifying and Overcoming Current Barriers in Social Work Management Education
 
Index
 
About the Editor
 
About the Contributors

Overridden decision by program chair

Professor Frances Freeman
human services, audrey cohen school of human services
May 9, 2014

It was already being the required text for SOW 6383.

Mrs Ada Heller
School Of Social Work, University of Central Florida
November 23, 2011

a reasonably good book, well-round and thorough presentation of requisite materials for social work leadership

Professor Stephen Wernet
School Of Social Service, St Louis University
May 25, 2010

For instructors

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Paperback
ISBN: 9781412952910
£118.00