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Managing Interpersonal Conflict
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Managing Interpersonal Conflict



August 1992 | 171 pages | SAGE Publications, Inc
This book explores the process of interpersonal conflict - from the initial decision as to whether or not to confront differences through to how to plan the actual confrontation. It deals extensively with negotiation and, where negotiation proves unsuccessful, with third-party dispute resolution.

To avoid destructive or violent behaviour, Donohue emphasizes the importance of keeping conflicts under control and of focusing on the pertinent issues. He argues that the key to managing conflict is to address differences collaboratively so that the parties can create better solutions and, ultimately, strengthen their relationships.

 
Understanding Conflict
 
Confronting Conflict
 
Face Saving
 
Structuring the Issues
 
Effective Negotiation
 
Negotiating in the Face of Power
 
at Kind of Conflict Help
 
is
 
Available
 
Conflict Management Flowchart

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ISBN: 9780803933125
£76.00

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