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Managing Conversations With Hostile Adults
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Managing Conversations With Hostile Adults
Strategies for Teachers



November 2000 | 128 pages | Corwin
Based on an in-depth study of over 250 actively practicing teachers and certified school support professionals, this book identifies and explains the 15 most effective strategies an educator can use in order to diffuse hostile conversations with adults. The authors present a variety of stressful confrontations: from curbing the school gossip and dealing with public humiliation, to surviving a false sexual accusation and neutralizing encounters with out-of-control individuals under the influence of drugs and/or alcohol.
 
Defusing the Angry Screamer
 
Dealing with Public Humiliation
 
Handling Parents with Blinders
 
Neutralizing One Under the Influence of Drugs or Alcohol
 
Refusing to Be Coerced
 
Confronting a Colleague Who Steals Your Work
 
Surviving a False Sexual Accusation
 
Curbing the School Gossip
 
Reversing a Non-Supportive Action
 
What Works
The 15 Most Often-Used Strategies When Engaged in Difficult, Frustrating and Hostile Conversations

 

"Excellent examples provided to illustrate each point. A good balance between research and practical solutions."

John Bruno, Ph.D.
Florida State University, Department of Special Education Tallahassee, FL

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