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Managerial  Communication

Managerial Communication
Strategies and Applications

Seventh Edition (International Student Edition)
Additional resources:

March 2018 | SAGE Publications, Inc
A market leader in the field, known for its balanced examination of verbal and non-verbal communication, solid research base, and focus on managerial competencies.


There is detailed coverage of contemporary communication principles, such as virtual teams, online communication, and visual communication. Along with an emphasis on leadership development, and networking skills, which helps students understand how they can create cohesive teams, listen to employees, and strengthen their career management and interpersonal relationships.


New to this edition

  • New chapter on visual communication includes best practices for designing documents, creating graphics and illustrations, and using data effectively and ethically.
  • New coverage of virtual presentations and virtual teams as well as expanded coverage of video conferencing and social media ensures students are prepared to effective use technology in the workplace.
  • Updated examples and citations throughout reflect the latest research in managerial communication

The book is complemented by online resources, including Test banks, Sample course syllabi, PowerPoint® slides, multimedia content, discussion questions and class activities for instructors and Mobile-friendly practice quizzes and further web resources for students.


Suitable for Managerial Communication modules

Part I: Managing in Contemporary Organizations
Chapter 1. Communicating in Contemporary Organizations
A Brief History of Managerial Communication  
Factors Affecting Communication Contingencies  
The Importance of Studying Managerial Communication  
Cases for Small Group Discussion  
Chapter 2. Understanding the Managerial Communication Process
Levels of Managerial Communication  
A Strategic Approach  
Feedback and Measures of Effectiveness  
Critical Errors in Communication  
Cases for Small Group Discussion  
Chapter 3: Communicating with Technology
A Framework for Using Technologically Mediated Communication  
Matching Technology and the Message  
Communicating with Technology at Work  
Considerations for Technology Use  
The Management Challenge  
Cases for Small Group Discussion  
Part II: Group Communication Strategies
Chapter 4. Managing Meetings and Teams
Advantages and Disadvantages of Working in Teams  
Strategic Considerations for Meeting  
Strategic Considerations for Face-to-Face Meetings  
Strategic Considerations for Virtual Meetings  
Group Decision-Making Formats  
Cases for Small Group Discussion  
Chapter 5: Making Presentations
Plan Your Presentation  
Organize Your Presentation  
Prepare Your Visual Aids  
Deliver Your Presentation  
Media Presentations  
Team Presentations  
Impromptu Speaking  
Cases for Small Group Discussion  
Chapter 6. Communicating Visually
Document Design  
Using Graphics  
Cases for Small Group Discussion  
Part III: Writing for Managers
Chapter 7: Writing in the Workplace
The Unique Role of Managerial Writing  
Stage One: Planning  
Stage Two: Composing  
Stage Three: Revising  
Collaborative Writing  
Cases for Small Group Discussion  
Chapter 8: Writing Routine Messages
Audience Adaptation  
Organizational Strategies  
Specific Types: Direct Messages  
Specific Types: Indirect Messages  
Letter Formats  
Internal Correspondence  
Cases for Small Group Discussion  
Chapter 9: Writing Reports and Proposals
The Report Writing Process  
Strategic Considerations  
Memo and Letter Reports  
Elements of the Formal Report  
Visual Aids  
Cases for Small Group Discussion  
Part IV: Understanding Messages
Chapter 10. Listening
Benefits of Listening  
Barriers to Listening
Preparing to Listen  
Specific Techniques for Active Listening  
Specific Techniques for Interactive Listening  
Listening to Informal Communication  
Listening to the Total Environment  
Developing a Listening Climate  
Cases for Small Group Discussion  
Chapter 11: Communicating Nonverbally
The Importance of Nonverbal Communication  
The Functions of Nonverbal Cues  
Spatial Messages  
Personal Appearance  
Applications of Nonverbal Communication Research  
Nonverbal Signs of Deception  
Cases for Small Group Discussion  
Chapter 12: Communicating Across Cultures
What is Culture?  
Intercultural Myths  
Some of the Ways in Which We Differ  
Should You Learn the Language  
Nonverbal Sensitivity  
What is a Good Intercultural Communicator?  
Developing Interculturally Sensitive Managers  
Cases for Small Group Discussion  
Part V: Communicating Interpersonally
Chapter 13: Managing Conflict
Benefits of Conflict  
The Relationship Between Communication and Conflict  
Sources of Conflict  
Strategies in Conflict Resolution  
Problem Solving: The Win-Win Strategy  
Conflict and Management Success  
Cases for Small Group Discussion  
Chapter 14: Negotiating
Negotiation and Networking  
Negotiation and Conflict  
A Strategic Model for Negotiations  
Layer 1: Culture and Climate  
Layer 2: Sender, Receiver, and Purpose  
Layer 3: Time, Environment, Content, and Channel  
Layer 4: Core Strategies  
Cases for Small Group Discussion  
Chapter 15: Conducting Interviews
Barriers to Effective Interviews  
Strategies for Effective Interviews  
Employment Interviews  
Performance Review Interviews  
Cases for Small Group Discussion  


Instructor Resource Site

For lecturers:

  • Test banks
  • Sample course syllabi
  • PowerPoint® slides
  • Multimedia content
  • Discussion questions
  • Class activities
Student Study Site

For students:

  • Mobile-friendly practice quizzes
  • Further web resources

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For instructors

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ISBN: 9781544339542