You are here

Creating Citizen-Consumers

Creating Citizen-Consumers
Changing Publics and Changing Public Services

January 2007 | 192 pages | SAGE Publications Ltd
`This is an illuminating and topical study, which skilfully blends together theoretical and empirical analysis in search of the "citizen-consumer". It should become a key text for all with an interest in public service reform and the "choice" agenda, as well as consumerism and citizenship' - Ruth Lister, Professor of Social Policy, University of Loughborough

Political, popular and academic debates have swirled around the notion of the citizen as a consumer of public services, with public service reform increasingly geared towards a consumer society. This innovative book draws on original research with those people in the front-line of the reforms - staff, managers and users of public services - to explore their responses to this turn to consumerism.

Creating Citizen-Consumers explores a range of theoretical, political, policy and practice issues that arise in the shift towards consumerism. It draws on recent controversies about choice to examine the tensions of modernising public services to meet the demands of a consumer society. The book offers a fresh and challenging understanding of the relationships between people and services, and argues for a model based on interdependence, respect and partnership rather than choice.

This original book makes a distinctive contribution to debates about the future of public services. It will be of interest to those studying social policy, cultural studies, public administration and management across the social sciences, as well as for those working in public services.

John Clarke is a Professor of Social Policy at the Open University. Janet Newman is a Professor of Social Policy at the Open University. Nick Smith is a Research Officer in the Personal Social Services Research Unit at the University of Kent. Elizabeth Vidler is a Project Officer in the Faculty of Social Sciences at the Open University. Louise Westmarland is a Lecturer in Criminology at the Open University.

Changing Times
Perspectives on the Citizen-Consumer

Public Service Reform
The Rise of the Citizen-Consumer

Delivery Problems? Consumerism and Institutional Variation
Unstable Encounters
Users, Staff and Services

Managing Consumerism
From Policy to Practice

Sites of Strain
Consumerism and Public Services

What's in a Name? In Search of the Citizen-Consumer
Beyond the Citizen-Consumer

Recommended text as useful for seminar discussions and essay topic selection.

Dr Margaret-Anne Houston
Division of Public Policy, Glasgow Caledonian University
February 9, 2010

Sample Materials & Chapters

Sample Chapter

Sample Chapter

For instructors

Please contact your Academic Consultant to check inspection copy availability for your course.

Select a Purchasing Option

ISBN: 9781412921343
ISBN: 9781412921336

SAGE Knowledge is the premier social sciences platform for SAGE and CQ Press book, reference and video content.

The platform allows researchers to cross-search and seamlessly access a wide breadth of must-have SAGE book and reference content from one source.